Children's Mercy Kansas City
When patients, families, and visitors enter Children's Mercy Kansas City—two state-of the-art hospitals in downtown Kansas City, Missouri, and suburban Overland Park, Kansas—they are greeted with a sign that says, "The children of Missouri and Kansas welcome you to their hospital." This simple sign describes the patient- and family-centered environment at the hospitals and outpatient clinics. As CEO Dr. Rand O’Donnell says, "The children are our bosses!" The patients and their families are at the heart of everything that happens at Children’s Mercy in Kansas City.
In 1999, Children’s Mercy established the first of its Patient and Family Advisory Boards. Hospital leadership recognized the value of collaborating with patients and families on an institution-wide basis after realizing, over time, the value of involving them—on an ad hoc basis—on various committees and projects. The creation of these boards facilitated a formal process for ongoing partnership among patients, families, and hospital leadership and staff. Currently, some Boards meet monthly, and provide an opportunity for families and staff to collaborate in efforts to improve the care experience. Read more...
Read Viewpoint: Better Together: Partnering With Families Across the Continuum of Care by Beverley H. Johnson, President and CEO, IPFCC, in the latest issue of the Association of American Medical Colleges (AAMC) Reporter, October 2014.