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Read the New Profile of Change for Vidant Health

Vidant Health

Vidant Health is committed to advance the practice of patient- and family-centered care. Vidant Health—a comprehensive coordinated health system-serves 1.4 million people in a 29-county region of eastern North Carolina.

In 2009, Vidant Health established a Corporate Office of Patient-Family Experience to guide the spread of patient- and family-centered care cultural transformation across the entire health system, while respecting each Vidant Health entity's local culture and community. Speakers from the Institute for Patient- and Family-Centered Care (IPFCC) and the Institute for Healthcare Improvement (IHI) provided educational opportunities and conducted a system-wide assessment of current and desired states of patient-family engagement.

Reviewed by patients and families

Now, across the Vidant Health's care system, patient and family advisors partner with leaders, physicians, and front line staff on quality, safety, and patient experience teams. Advisors serve on performance improvement teams, make safety rounds, serve as faculty in education programs, interview applicants for key positions, serve on population health work groups, assist in facilities design and development, and develop and edit patient education materials. Patient-family advisors are embedded in every Vidant Health entity including hospitals, home health and hospice, ambulatory surgery center and physician practices and are engaged in the work of key committees at the entity and corporate levels to advance the quality agenda.

Vidant Health's Patient Engagement and Care Coordination Model—which was created and developed by patient-family advisors in collaboration with staff from various departments, including quality, nursing, and patient experience, as well as with physician leaders—is driven by its patient-centered culture.

Read IPFCC's updated Vidant Health Profile of Change to learn more about the history of Vidant Health's journey, and more about its current strategies and successes.

Upcoming Webinars

September 10 - Patient and Family Involvement in Change of Shift Report
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September 22 - Responding to Medical Errors in a Patient- and Family-Centered Environment
Details Coming Soon

October 13th - A Beginner's Guide: Advancing Patient- and Family-Centered Care in Hospitals and Primary and Ambulatory Care Practices
Details Coming Soon

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Upcoming Webinar Schedule