Institute for Patient- and Family-Centered Care
Transforming health care through partnerships

Webinar Recordings

Missed an IPFCC webinar? Call IPFCC at (301) 652-0281 or email us at to get access to the recording or to check the availability of other past webinars not listed below!

The recording access fee is $125 and offers two weeks of unlimited viewing and access to the webinar’s supplemental materials. The fee for Pinwheel Sponsors is $99.

Evaluating and Strengthening Your Patient and Family Advisory Program

The core concepts of patient- and family-centered care are foundational to a health care organization’s commitment to high reliability. Join IPFCC President and CEO, Bev Johnson, and Director of PFCC for The Valley Health System, Pam Bell, as they discuss how patient and family advisors can partner in efforts to ensure that safe, patient- and family-centered practices are integral to the implementation high reliability processes. Practical strategies and tools will be discussed.


Bev Johnson

Bev Johnson

Pamela Bell

Pamela Bell, MDiv
The Valley Hospital

Sharing Common Ground: Achieving the Triple Aim Through Peer Support Programs

In health care today, we need to meet goals that seem incompatible: improve patient experience, expand access, and improve quality while also reducing cost. Peer support is a mechanism for achieving all of these outcomes. Using examples from successful programs representing a wide range of health conditions, the mechanisms of peer support will be explored. Early steps to establishing a new program will be highlighted and resources provided to start, improve or expand peer support.


Joan Forte

Joan Forté, MBA, BSN
JForté Consulting

Better Together: Changing the Concept of Families as "Visitors" in Hospitals

Family members who are present and participate in decision-making and care of their hospitalized loved one contribute to better safety and outcomes, greater patient satisfaction, and reduced rates of readmissions. Join this webinar to explore IPFCC’s campaign, Better Together: Partnering with Families, and learn about the rationale, tools, and support that will help you change restrictive visitation policies.


Deborah Dokken

Deborah Dokken, MPA

Alfreda Weaver

Alfreda Weaver, MSA, RN
NYC Health + Hospitals

Words That Transform the Patient Experience

The words we use to advance our patient experience strategies have a powerful impact on our aspirations, team engagement and our results. Language has the power to shift the conversation and is a key ingredient in transforming the patient, family and care team experience. In this session, you will find keywords that propel your patient experience conversations, instead of limiting your capacity for breakthroughs. You will also identify concrete language skills and words that enable employees and physicians to build relationships quickly and strengthen engagement and partnership and communicate with empathy and compassion to reduce patient and family anxiety and suffering. Participants will come away with strategies for engaging the entire healthcare team in choosing and using language that elevates the patient experience to a breakthrough level.


Jill Golde

Jill Golde, MS
Language of Caring, LLC

A Beginner's Guide to Patient- and Family-Centered Care

Patient- and family-centered care (PFCC) is based on mutually beneficial partnerships among patients, families, and health care professionals. Join this webinar to get a beginner’s overview about this approach to care and how to turn key concepts into action. Learn fundamental strategies for applying PFCC in your setting, explore ideas for engaging patients and families as advisors, and find out how partnerships with patients and families can improve quality, safety, and the experience of care. This presentation is a helpful educational program for those new to PFCC..


Marie Abraham

Marie Abraham, MA

Julie Moretz

Julie G. Moretz, BS
Augusta University Medical Center