Toolkit Development

The Reflecting Our Community Toolkit was developed by the Institute for Patient- and Family-Centered Care (IPFCC) and Cincinnati Children's Hospital Medical Center. It is based on learnings from two prior studies conducted by this team. Resources that summarize the team’s previous work are listed below.

The team gathered data and examples to develop the Toolkit and reviewed information and resources from academic, government, healthcare, and nonprofit organizations. The Toolkit includes guidance and tools that are based on strategies used successfully by other healthcare organizations. The Toolkit also includes real-world examples from hospitals and other healthcare organizations that have taken action to advance PFACs. Examples are presented without identifying information, except in cases where a healthcare organization has published processes or findings publicly.