The practice of patient- and family-centered care is showing positive outcomes in terms of quality, safety, equity, and experience of care. IPFCC developed this section of the website to collect and share videos to serve as a resource for increasing the understanding and practice of patient- and family-centered care.
The links below are to videos available online that are produced and posted by other organizations. The videos are organized by topic. Please note: IPFCC is not responsible for the content of these videos. Direct any questions or comments about the content of videos to the person or organization that produced and posted it online.
IPFCC welcomes suggestions for relevant videos that can be added to this section. Contact IPFCC at firstname.lastname@example.org.
Why Patient- and Family-Centered Care?
A patient-centered medical home is a more effective and efficient model of health care delivery, providing ongoing, comprehensive patient care while delivering better health outcomes and lower costs.
When Steven Bergeson became a doctor, he found that patients sometimes mentioned their most pressing concerns only at the very end of their appointments. So he tried a new approach: he asked "What else?" over and over at the start of each visit, so patients could list all their concerns and he could help prioritize them. In this video, Bergeson suggests similar tips to help you listen carefully to your patients in the span of a short office visit. He also explains that while patient-centered care may take a little extra time, it's likely to result in better outcomes for the patient and a more rewarding career for you.
A 10 minute video, developed by the Saskatchewan Union of Nurses (SUN), to promote the value registered nurses bring to patient and family-centred care.
In this iPEMS podcast, Dr. Tiffani Johnson of the EMSC National Resource Center is joined by Dr. Jane Knapp of Children's Mercy Hospitals and Clinics to discuss patient-centered care as a strategy for quality improvement and patient safety.
Parents and staff at Cincinnati Children's discuss the role our commitment to patient safety plays in the care we provide every day.
This video was developed by the National Center for Medical Home Implementation (NCMHI). The NCMHI is a cooperative agreement between the Maternal and Child Health Bureau and the American Academy of Pediatrics with a mission to ensure that every child and youth has access to a medical home.
Bedside Change of Shift
Two nurses, from the Palliative Care Unit at Austin Health in Melbourne Australia, show how a proper bedside nurse handoff looks. The video makes sure to point out critical questions to ask the family and reminders when doing a bedside handover.
Educational/Training video (Final version) for health care workers at the UCSD Medical Center, La Jolla, CA. Effective communication is particularly important in the transfer of patient care from one nurse to another during shift changes. The purpose of these briefings are to keep members of clinical unit informed, anticipate needs, and make appropriate plans. Conducting nurse-to-nurse shift report at the bedside, in the presence of the patient puts the patient central to all care activity information. It allows the outgoing nurse to introduce the incoming nurse to the patient, thus creating an explicit transfer of responsibility. It provides the incoming nurse the opportunity to actively ask questions and visually inspect the patient, while checking identification bands and treatment modalities (for example, intravenous fluids) with the outgoing nurse. Bedside reports also provide the opportunity to reassess the patient's plan of care and goals from the prior period and update the goals as needed.
AAMC COO and CNO Sherry Perkins describes the Bedside Shift Report and explains why it will improve patient care. Watch the entire video to see the Bedside Shift Report in action.
Providence Health Care invites patients and families to provide input during bedside shift change report. The ICU Clinical Nurse Coordinator and a Patient & Family Partner discuss the value of including families and also illustrate what a typical ICU collaborative shift report looks like.
The Chief Nurse Executive explains the importance and benefits of change of shift reports for patients, families, and health care providers. UK Kentucky Children's Hospital provides a video that shows an example of evidence-based family centered practice, the bedside change of shift report.
Change of shift report is one of the crucial periods when professionals share information abouth the patients condition.
This video shows an efficient and effective beside handover. It emphasizes the importance of relaying patient information to the family as well as the new nurse.
The patient care team at Christiana Care's Wilmington Hospital intensive care unit demonstrates the patient and family centered care practice of interdisciplinary rounds at the bedside. By involving the patient's family members in this discussion and exchange of information, this process enables better, more complete communication, and also reduces the anxiety of the patient and family.
Family-Centered Rounds is an important part of care Children's Hospital Boston provides to children and their families. Rounds are a time for all of the members of the health care team to get to know the child's story and discuss the plan for his or her care. During rounds families are invited to listen, add comments and ask any questions they may have. Every family is invited to actively participate in Family- Centered Rounds if they choose.
Dr. Vineeta Mittal discusses partnering with patient families through family-centered rounds at Children's Medical Center.
Farris Timimi, M.D., Mayo Clinic cardiologist, talks about One Voice, a patient advisory group helping Mayo to improve patient and family centered care.
Cincinnati Children's Hospital provides a collection of 7 videos illustrating how to conduct practice of patient- and family-centered rounds. Videos include Beside Rounding, Approaching Sensitive Topics, Presentation of the History, Physical Examination at the Bedside, Teaching at the Bedside, Discussing Diagnostic Uncertainty at the Bedside, Setting Discharge Goals.
Who are all these people on family-centered rounds? Abigail explains the role and title of each person she met while she was cared for at Texas Children's Hospital.
Saskatoon Health Region pediatrics and emergency staff and physicians, along with patients and parents, spent a week finding process improvements and developing 3D models and life size mock ups for areas that will eventually become part of our new maternal and children's hospital.
Saskatoon Health Region updates on the progress of design work on Children's Hospital of Saskatchewan.
Patients, families and staff dig deeper into the design of Children's Hospital of Saskatchewan (CHS). Saskatoon Health Region hosted a "3P" event for the first time in Saskatchewan. 3P stands for production, preparation and process. In this video, learn more about the design work for CHS.
Patient and Family Advisory Programs
The Family Advisory Council at The Children's Hospital at Westmead provides a patient and family perspective for any policy, procedures, planning and projects for the hospital.
Jennifer McDonald and Mary Jackson are members of the Family Advisory Council for Essentia Health Children's Services. They explain their roles and how the council helps shape the care given to children and their families at Essentia Health's hospitals and clinics.
Patients, Parents & Family Members - You can participate from home in your Pajamas. Yes, that's right! In your Pajamas. Watch our latest video for more information.