Our patients and their families are an abundant source of wisdom as we navigate the stormy seas of healthcare delivery. To go it alone without their partnership is foolish and unwise.
Joseph Bianco, MD, FAAFP
Director of Primary Care, Essentia Health
Many ambulatory care settings are working to improve the patient experience, clinical outcomes, and provide a better work experience for clinicians and staff. Working in partnership with patients and family members has proven to accelerate positive changes in these settings and has generated renewed energy and inspiration for those working as health care professionals.
Examples of successful programs and other tools are provided to help clinicians in ambulatory care settings be more effective partners with patients and families – both in patient care itself and at the practice or organizational level.