Our expert staff and faculty can help you strengthen your ability to advance and support the practice of patient- and family-centered care (PFCC). We work with you to tailor content to best meet your organization’s priorities and needs.

Training Topics:

  • Leading Change in Organizational Culture
  • Partnering with Patient and Family Advisors in Pandemic Planning as Central to Community Engagement
  • Aligning Patient- and Family-Centered Initiatives with Diversity, Equity, and Inclusion
  • Core Competencies for Creating Partnerships to Achieve the Quadruple Aim
  • Conducting Assessments to Guide Planning and Change
  • Integrating PFCC into Your Strategic Plan
  • Creating the Expectation and Accountability for PFCC
  • Understanding the Business Case for PFCC
  • Building the Infrastructure for PFCC and Authentic Partnerships with Patients and Families
  • Measuring Outcomes
  • Sharing Stories to Inspire, Inform, and Educate
  • Personnel Policies and Programs to Support PFCC Practice
  • Collaborative Design Planning
Maureen Conner and Jim Conway

In June 2016, Maureen Connor, RN, MPH sat down with Jim Conway, MS, to record a StoryCorps discussion about Jim’s experience as a leader and his view about why patient- and family-centered care is essential.