Institute for Patient and Family-Centered Care

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Partnering with Patients and Families to Enhance Safety and Quality: A Toolkit

This toolkit describes the history of patient safety, and the evolution of patient and family partnerships in safety and quality improvement. The CMS Patient Safety Structural Measure is highlighted with information about best practices and emerging best practices for how hospitals and health systems are responding to this new measure. In addition, this resource includes practical tools for creating and sustaining these essential partnerships with patients and families.

This resource is available in the IPFCC Resource Center.

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PFA Annual Report

Annual reports for patient and family advisory programs are important to document their impact and promote sustainability. View our list of Patient and Family Advisory Program Annual Reports. If you are interested in having your PFA annual report included, please send it to institute@ipfcc.org.

Stay Updated with IPFCC

Stay connected with IPFCC’s latest news, events, and resources! The Newsletter will make it easier for you to learn about and register for IPFCC events. Register for the monthly newsletter, and more.

View previous issues of Pinwheel Pages

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IPFCC 2024 Highlights

Learn more about IPFCC’s 2024 Highlights of our work that emphasizes the continued importance of the core concepts of patient- and family-centered care (PFCC).

IPFCC 2025 Pinwheel Sponsorship
Renew, Upgrade, or Join Today!

As a Pinwheel Sponsor your support assists IPFCC in continuing our work to transform health care by developing and sustaining meaningful partnerships with patients and families in all settings.

Pinwheel Sponsor organizations gain national and international visibility for your commitment to patient- and family-centered care. Sponsors may join Pinwheel Leadership Forums facilitated by Bev Johnson and collaborate with other Pinwheel leaders, discuss specific PFCC issues on a one hour connection call, and also receive discounts on IPFCC events and resources.

Renew, upgrade, or join today by completing our online Pinwheel Sponsor Application. Learn more about our Pinwheel Sponsor Program.

Join Our Online Community

Thanks to our PFCC.Connect Pinwheel Sponsors, PFCC.Connect is IPFCC's FREE online learning community for anyone interested in connecting with, learning from, and sharing ideas with others.

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IPFCC Leadership Series

IPFCC launched "The Art of the Possible: An IPFCC Leadership Series" in January 2025.

See below for access to the recordings of these webinars.

Straight Talk - What Matters Most
January 30, 2025
Liz Crocker interviewed Sherry B. Perkins, PhD, RN, FAAN, President of Anne Arundel Medical Center in Annapolis, Maryland, and the Luminis Health Chief of Hospital Integration.

Partnering with Families for Safety: An Evolving Journey
March 27, 2025
Liz Crocker had an informative conversation with Anne Lyren, MD, MSc, Clinical Director for Solutions for Patient Safety National Children’s Network.

These webinar recordings and related handouts are available at the IPFCC Resource Center for $60 USD with a 50% discount for all employees and PFAs from Pinwheel Sponsor Hospitals and Health Systems.

Informal Conversations Recordings

Better Together Supporting Family Presence and Participation to Improve Safety and Quality

Establishing and Expanding Your Patient and Family Resource Center

Better and Safer Together: Engaging Patients and Families in Improving Patient

Webinars On Demand

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Register to view recordings of recent webinars. Learn more.

IPFCC Resource Center

Our IPFCC Resource Center contains publications, videos, self-assessments, and free downloads that provide what you need to advance patient- and family-centered care and support partnerships in your organization. Explore the Resource Center.