Improving Patient and Family Engagement in Mental Health Settings

This webinar will highlight how to implement patient- and family-centered care in various mental health settings. Ways to engage individuals in the direct care experience and as quality improvement partners will be showcased. Practical tools and tips that help build strong partnerships with those receiving mental health services and their families will be shared.

Fees

Registration Type	Live Webinar*	Recording Access Only**
Pinwheel Sponsor	$149	$99
Non-Pinwheel Sponsor	$199	$125

*A group may participate in the same room with you on this call-in line. Live webinar participants will also receive 2 week access to a recording of the presentation, along with a handout of the slides and additional resources.

**Recording Access Only registrants will also receive a handout of the slides and additional resources. The recording will be available to view for a duration of 2 weeks.

(Please call the Institute for details.)

Register Now!

http://www.ipfcc.org/calendar.html

Space is limited! After your registration is confirmed, you will receive details about joining the webinar.

Optional 15-Minute Q&A

Immediately following the one-hour presentation, there will be an optional 15-minute Q&A session. We are excited to offer this opportunity to continue the discussion and focus the dialogue on your specific questions and burning issues. We hope that you will be able to stay on the call and participate!

Who Should Attend

Patient and family advisors/leaders
Mental health staff from inpatient and outpatient settings
Physicians, nurses, and other staff
Administrative and clinical leaders
Coordinators responsible for implementing patient- and family-centered initiatives
Patient experience/patient relations personnel
Risk and safety personnel
Quality improvement personnel

Webinar Objectives

Learn effective ways to engage individuals and their families in direct care
Describe how patient and family advisors help and support improvements in the quality, safety and experience of care
Identify successful approaches for working with diverse populations so their voices are honored and their insights are integrated into health delivery change

A variety of resources and tools will be shared.

Questions? Call 301-652-0281

Participants will receive a General Certificate of Participation for 1 hour.

Webinar Faculty

Mary Minniti, CPHQ is the Senior Policy and Program Specialist at the Institute for Patient- and Family-Centered Care (IPFCC). She provides onsite training and technical assistance to health care organizations, develops publications and resources, and serves as faculty for IPFCC’s seminars and conferences.

Over the past 20 years, she has found meaningful ways to transform the health care experience in partnership with patient and family advisors and clinical improvement teams. She served as the Quality Director for a multi-specialty practice and supported transformational changes including piloting new care models including patient-centered medical home implementations and community wide collaboration to improve chronic care management. Her passion is bringing patients and family members into conversations about health care transformation because of the positive and powerful impact it creates for all involved.

Patty Yoon is a Program Manager in the Mental Health and Urban Health Department at Providence Health Care in Vancouver, BC, Canada. She has over 20 years of experience working in mental health. She oversees two Tertiary Mental Health Programs: Eating Disorders and Neuropsychiatry and in January 2017, she will also be adding the Geri-Psychiatry Unit to her portfolio. She is passionate about improving patient and family care by engaging them in sharing (hearing) their lived experiences to drive change. Patients and families are actively engaged as members of the Tertiary Mental Health Leadership Committee (Neuropsychiatry) and the Tertiary Eating Disorders Program Patient and Family Advisory Committee.

Given that the care needs are incredibly diverse throughout the Mental Health and Urban Health Department, she is keenly interested in understanding ways that produce sustainable and meaningful changes for patients and families; this includes ensuring that care providers are the champions for the most stigmatized, vulnerable and marginalized population.

Jason MacLeod is a Patient Advisor for Providence Health Care. He lives in downtown Vancouver and has struggled with Bulimia Nervosa over the last 18 years. Since starting treatment in 2010, his life has changed from one of chaos to a life in recovery and learning. Becoming a member of the Patient and Family Advisory Committee has been an opportunity for him to give back to others struggling with eating disorders as well as to the program and staff members of the Tertiary Eating Disorders Program.