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News Flash

Check this page to learn more about timely events or happenings that may be relevant to people interested in the delivery of patient- and family-centered care.

American Academy of Pediatrics

From the American Academy of Pediatrics: Patient- and Family-Centered Care of Children in the Emergency

Providing patient- and family-centered care to children in the emergency department setting presents many opportunities and challenges. This revised technical report draws on previously published policy statements and reports, reviews the current literature, and describes the present state of practice and research regarding patient- and family-centered care for children in the emergency department setting as well as some of the complexities of providing such care. Read More...

Association of American Medical Colleges

Read Viewpoint: Better Together: Partnering With Families Across the Continuum of Care by Beverley H. Johnson, President and CEO, IPFCC, in the latest issue of the Association of American Medical Colleges (AAMC) Reporter, October 2014.

Stop In the Name of Germs!

Check out Georgia Regents Health System's video, "Stop In the Name of Germs!" about the importance of hand hygiene.

Hear Dominick Frosch, AIR Researchers, and stakeholders involved in the creation of the Roadmap for Patient and Family Engagement in Healthcare Practice and Research discuss its origins and how it can be adopted. Panelists include Susan Frampton, president of Planetree, and Pat Mastors, president and co-founder of the nonprofit Patient Voice Institute, among others. Register.

Privileged Presence: Personal Stories of Connections in Health Care

The new 2014 edition of Privileged Presence: Personal Stories of Connections in Health Care, authored by Liz Crocker, Vice President of IPFCC, and Bev Johnson, President and Chief Executive Officer of IPFCC, is now available.

This updated edition is a collection of more than 65 stories that reflect health care experiences from the points of view of compassion, communication, collaboration, respect, and dignity...or their absence. This new edition uses real-world experiences recounted by patients and their families, nurses, doctors, and other health care professionals to illustrate what works and what doesn't, what increases or diminishes an individual's sense of confidence and well-being. Tools for improving care and creating partnerships are included in the book.

Call for Applications: 2015 Healthy Tomorrows Partnership for Children Program

The Healthy Tomorrows Partnership for Children Program (HTPCP) is a cooperative agreement between the federal Maternal and Child Health Bureau (MCHB) and the American Academy of Pediatrics (AAP). Federal grants of $50,000 per year for up to five years are awarded through the program to support community-based child health projects that improve the health status of mothers, infants, children, and adolescents by increasing their access to health services.

Closing date for applications: October 14, 2014. Learn more.

Download a Grant Application Package

International Society for Quality in Health Care

The International Society for Quality in Health Care (ISQua) is now accepting nominations and applications from individuals to join the Advisory Forum on Partnership with Patients (AFPP). Members will provide the ISQua Board and its sub committees with information, advice, and insights on the patient perspective in relation to safety and quality in health care. Closing date for applications is August 30, 2014. Learn more...

Health Quality Ontario

Health Quality Ontario extends deadline for abstract submission for Health Quality Transformation 2014. Learn more...

National Center for Medical Home Implementation

The Association of Maternal & Child Health Programs (AMCHP ~ Call for Applications for its Family Scholars Program

The Association of Maternal & Child Health Programs (AMCHP) is a national resource, partner, and advocate for state public health leaders and others working to improve the health of women, children, youth and families, including those with special health care needs.

The AMCHP Family Scholars Program (FSP) provides an opportunity to identify, encourage, and train family leaders. This 10-month program strives to provide Family Scholars with the knowledge and resources to enhance their development as family leaders, and to promote policies, programs, and systems at the national, state, and/or local-levels.

Learn more and access the application. Due date: August 7, 2014.

The Beryl Institute

Applications Now Being Accepted for The Beryl Institute's Patient Experience Research Grants and Scholar Programs.

Applications are available for The Beryl Institute's fifth annual Patient Experience Grant Program and the third annual Institute Scholar Program. These programs encourage and support research into the value of improving the patient experience before, during, and after care, how it impacts customer service and the influence of culture on experience.

The deadline to apply for each program is September 26, 2014. Recipients will be announced in October 2014. Read more...

Association for Patient Experience

Check out the first issue of the Journal of Patient Experience, (JPE) affiliated with by the nonprofit Association for Patient Experience.

JPE is designed to give voice to patient and providers. A peer-reviewed journal, it "aims to cover a wide scope comprising new technologies, processes, methods, research, case studies, best practices, applications and perspectives in the emerging field of patient experience."

JPE is accepting submissions until July 14 for its second issue.

Patient Experience Journal

Check out the first issue of the Patient Experience Journal, PXJ, published in association with The Beryl Institute. The Patient Experience Journal is designed to share ideas and research, and reinforce key concepts that impact the delivery of service, safety, and quality, and their influence on the experience of patients and families across health care settings.

PXJ is now accepting submissions for its Call for Papers for its second issue.

Symposium for Leaders in Healthcare Quality

The Symposium for Leaders in Healthcare Quality (SLHQ), a new forum of the American Hospital Association (AHA), brings together quality improvement professionals committed to delivering safe, effective, efficient, equitable, timely, and patient centered care. In July 2014, SLHQ will host the 2nd Annual Quality & Safety Roadmap meeting, marking the first in-person gathering for SLHQ members. The Roadmap meeting will combine professional development and net-working opportunities as participants focus on identifying and spreading effective practices for partnering with patients and families to eliminate harm across the board.

Funding is available for Patient/Family Advisors to attend the 2nd Annual Quality & Patient Safety Roadmap: Eliminating Harm Across the Board July 19, 2014 to July 22, 2014, San Diego, CA. Application deadline: June 13, 2014. Learn More...

Caregiver Action Network

The Caregiver Action Network is seeking best practices in patient and family engagement. Nominate hospital staff, patients and caregivers, and hospital/healthcare leadership. Deadline May 23, 2014. Learn more...

Celebrate National Nurses Week ~ May 6-12, 2014

National Nurses Week 2014

National Nurses Week begins on May 6th and ends on May 12th, Florence Nightingale's birthday. This year the theme is Nurses: Leading the Way. The American Nurses Association (ANA) is offering a free webinar, Transforming Health Care Through Nursing Leadership, Wednesday, May 7 at 1 p.m. EDT, exploring the transformative roles nurses play as contributors and innovators in the health care profession. ANA is also offering a free National Nurses Week Resource Toolkit.

Partnership for Patients

Thanks to the Partnership for Patients contractor, Weber Shandwick, for allocating resources for scholarships for a group of patient and family leaders/advisors from US hospitals to attend IPFCC's Moving Forward with Patient- and Family-Centered Care Intensive Training Seminar held March 31-April 3, 2014, in Burlingame, California. One of the requirements for those receiving an honorarium included writing a blog entry sharing their insights and experiences from the training.

Thanks to all who shared their insights and experiences from attending the seminar! Read the diverse postings...

Family-Centered Care for the Newborn ~ The Delivery Room

Just announced: April 2014 release of Family-Centered Care for the Newborn ~ The Delivery Room and Beyond by Terry Griffin and Joanna Celenza. This book provides a comprehensive guide to family-centered care for healthy, ill, or preterm newborns.

Strategies offered include how to promote implementation of a family-centered environment in the delivery room or NICU, practical approaches to communicating with families before and after delivery, understanding the power of language used with and about families, and tips on policy review to facilitate a culture of family-centered care. The book also discusses how to welcome families during interdisciplinary rounds and nurse hand-offs, and ways to support families during procedures and resuscitation.


Promising Care: How We Can Rescue Health Care by Improving It

Promising Care: How We Can Rescue Health Care by Improving It is now available. The book includes a collection of Dr. Donald M. Berwick's landmark speeches—delivered at IHI's annual National Forum on Quality Improvement in Health Care from 2003-2012. Each speech is accompanied by a brief commentary by a prominent figure in health care, policy, or politics, bringing a unique perspective to that particular speech.

The following is part of the commentary by Bev Johnson, IPFCC's President and CEO, on Dr. Berwick's Yale School of Medicine Graduation Address of May 24, 2010: "Don Berwick challenged the graduates to 'unlock the door' of policy and rules to open health care to participation by patients and presence is a theme woven throughout the stories in Dr. Berwick's speech." Bev concludes by noting, "Now is the time to change the concept of families as visitors and to move toward respecting and encouraging families in their essential caring roles and recognizing them as allies for quality and safety."

Read more about Dr. Berwick's book...

Patient-Centered Primary Care Collaborative is holding a web-based National Briefing on Integrating Peer Support in Primary Care on Thursday, February 27, 2014 at 1-2 pm EST. Read more...

National Center for Medical Home Implementation

The American Academy of Pediatrics National Center for Medical Home Implementation is featuring a "how to" Webinar Series on Fostering Partnership and Teamwork in the Pediatric Medical Home. The last webinar in the series is: Starting and Supporting Family Advisory Groups on Thursday, April 24, 2014 (11am-noon CST). If you missed the earlier webinars in the series, Implementing Team Huddles and Enhancing Care Partnership Support, you may listen to archived recordings online. Read more...

The American Institutes for Research (AIR) is collecting patient and caregiver opinions about desired patient engagement efforts in health care. Participate in this brief survey created with the help of patients and caregivers.

The 6th International Conference on Patient- and Family-Centered Care Partnerships for Quality and Safety

Thank you to all who submitted abstracts for The 6th International Conference on Patient- and Family-Centered Care. IPFCC is proud to report that we received a record number of abstracts! The abstract review process has begun and you can expect to receive notification about acceptance status in early December. We look forward to offering an exceptional conference program. For questions, contact us at

Hospital Association-McKesson Quest for Quality Prize Recognizes Hospital Leadership and Innovation in Quality Improvement and Safety

American Hospital Association-McKesson Quest for Quality Prizes

The winners of the American Hospital Association-McKesson 2013 Quest for Quality Prizes were announced on July 22, 2013, recognizing four U.S. hospitals for their leadership and innovation in quality improvement and safety. The 2013 winner is Beth Israel Deaconess Medical Center in Boston. Franklin Woods Community Hospital-Johnson City, Tennessee is the 2013 finalist. Vidant Medical Center, Greenville, North Carolina and St. Mary's Hospital-Centralia, Illinois each received a Citation of Merit. Read more about each of these hospitals and what makes them leaders and innovators in quality improvement and safety...

AHRQ Releases Guide to Help Hospitals Increase Patient and Family Engagement to Improve Quality and Safety of Care

Agency for Healthcare Research and Quality (AHRQ)

The Agency for Healthcare Research and Quality's (AHRQ) new online resource gives hospitals four evidence-based strategies to engage patients and families in their care. The field-tested strategies outlined in this new Guide to Patient and Family Engagement in Hospital Safety and Quality can help hospitals make care better and safer by bridging the communication gaps among patients and families and their health care providers.

"Many of the errors we see in health care stem from communication problems," said AHRQ Director Carolyn M. Clancy, M.D. "That's why we developed this resource, to give hospitals practical, evidence-based information to improve communication on the front lines of health care-and ultimately keep patients safer."

The guide provides four evidence-based strategies—including tools and resources—that hospitals can use to implement patient- and family-centered care practices. The strategies describe how patients and families, working with hospital staff, can:

  • Be advisors;
  • Promote better communication at the bedside to improve quality;
  • Participate in bedside shift reports; and
  • Prepare to leave the hospital.

AHRQ will work with the HHS Partnership for Patients, which has made focusing on patient and family engagement a priority for its 26 hospital engagement networks and other stakeholders, to share the guide with hospitals across the country.

Read AHRQ's press release.

National Association of Public Hospitals and Health Systems Changes its Name

The National Association of Public Hospitals and Health Systems has changed its name to America's Essential Hospitals. It continues as the "national association and champion for hospitals and health systems dedicated to high-quality care for all, including the most vulnerable. We support members with advocacy, policy development, research, and education for hospital leadership."

New Resource Showcases Provider and Patient/Family Partnerships

The American Academy of Pediatrics's National Center for Medical Home Implementation releases a monograph, Positioning the Family and Patient at the Center: A Guide to Family and Patient Partnership in the Medical Home. This report features family-centered medical home strategies from 17 pediatric primary care practices from across the country. The monograph—which includes case studies, as well as a literature review and a discussion of policy implications—may serve as a resource to pediatricians who are considering implementing the patient- and family-centered medical home model in their practices.

"We were prepared to see the case studies featured in this monograph document practice improvements such as greater use of health information technology, enhanced access to medical professional staff outside regular office hours, and some form of feedback capturing patient/family experience with care," said Nora Wells, co-director of the National Center for Parent-Professional Partnerships in Family Voices. "What we did not expect to see, however, is the amazing breadth and depth of the collaborative efforts these practices have in place."

The monograph is available online.

Lyfechannel's winning "my family" app is now available for free download.

The app, which focuses on the preventive care benefits and services covered by the Affordable Care Act, will empower individuals to take greater action to improve and maintain their family's health.

New Appointments to the Saskatchewan Board of Health Quality Council

The Saskatchewan Health Quality Council approved the appointment of two internationally recognized health care leaders to the Board of the Health Quality Council. Effective March 27, 2013, Elizabeth Crocker, Vice President of the board for the Institute for Patient- and Family-Centered Care, and are members of HQC's Board of Directors.

HQC's Chair, Dr. Susan Shaw, said Saskatchewan will benefit from the wisdom and experience of the new board members. "Mike Rona and Elizabeth Crocker are very well-known and respected in the global health care community," said Shaw. "Their expertise in Lean and patient and family centred care, respectively, will strengthen our ability to be a key support and leader in our system's transformation efforts."

IPFCC's very own Julie Moretz will be leaving her position with us to become the associate vice-chancellor of patient- and family-centered care at the University of Arkansas for Medical Sciences beginning in May. Her unique perspective will help University of Arkansas for Medical Sciences advance the concept and implementation of patient- and family-centered care to help realize their goal of becoming a leader in the field. We are sad to see Julie go but wish her the best of luck in her new position! Read more...

After 27 years as a world leader in advocating for patient-centered care, Picker Institute will cease operations in early 2013. The Picker Institute website will be hosted by the Institute for Patient- and Family-Centered Care. Read more...

Sorry Works! Launches campaign to educate patients and families. Read more...

Pinwheel lapel pinThis Pinwheel lapel pin is a perfect way to recognize patient and family advisors and other patient- and family-centered care champions. The .75" cloisonné lapel pin is two-tone blue, encased in polished silver, with an 8mm post and butterfly clutch. $10


Institute's Emblem of Commitment

Institute for Patient- and Family-Centered Care Pinwheel Sponsors have the opportunity to designate their affiliation with the Institute by posting the Institute's Emblem of Commitment on their own website. This emblem lets others know that the Sponsor's organization is committed to partnering with patients and families to improve safety and quality. Read more about the Institute's Pinwheel Sponsors Program...

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