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News Flash


Check this page to learn more about timely events or happenings that may be relevant to people interested in the delivery of patient- and family-centered care.


Family-Centered Care for the Newborn ~ The Delivery Room

Just announced: April 2014 release of Family-Centered Care for the Newborn ~ The Delivery Room and Beyond by Terry Griffin and Joanna Celenza. This book provides a comprehensive guide to family-centered care for healthy, ill, or preterm newborns.

Strategies offered include how to promote implementation of a family-centered environment in the delivery room or NICU, practical approaches to communicating with families before and after delivery, understanding the power of language used with and about families, and tips on policy review to facilitate a culture of family-centered care. The book also discusses how to welcome families during interdisciplinary rounds and nurse hand-offs, and ways to support families during procedures and resuscitation.

Read more...


Promising Care: How We Can Rescue Health Care by Improving It

Promising Care: How We Can Rescue Health Care by Improving It is now available. The book includes a collection of Dr. Donald M. Berwick's landmark speeches—delivered at IHI's annual National Forum on Quality Improvement in Health Care from 2003-2012. Each speech is accompanied by a brief commentary by a prominent figure in health care, policy, or politics, bringing a unique perspective to that particular speech.

The following is part of the commentary by Bev Johnson, IPFCC's President and CEO, on Dr. Berwick's Yale School of Medicine Graduation Address of May 24, 2010: "Don Berwick challenged the graduates to 'unlock the door' of policy and rules to open health care to participation by patients and families...family presence is a theme woven throughout the stories in Dr. Berwick's speech." Bev concludes by noting, "Now is the time to change the concept of families as visitors and to move toward respecting and encouraging families in their essential caring roles and recognizing them as allies for quality and safety."

Read more about Dr. Berwick's book...


Patient-Centered Primary Care Collaborative is holding a web-based National Briefing on Integrating Peer Support in Primary Care on Thursday, February 27, 2014 at 1-2 pm EST. Read more...


National Center for Medical Home Implementation

The American Academy of Pediatrics National Center for Medical Home Implementation is featuring a "how to" Webinar Series on Fostering Partnership and Teamwork in the Pediatric Medical Home. The last webinar in the series is: Starting and Supporting Family Advisory Groups on Thursday, April 24, 2014 (11am-noon CST). If you missed the earlier webinars in the series, Implementing Team Huddles and Enhancing Care Partnership Support, you may listen to archived recordings online. Read more...


The American Institutes for Research (AIR) is collecting patient and caregiver opinions about desired patient engagement efforts in health care. Participate in this brief survey created with the help of patients and caregivers.


The 6th International Conference on Patient- and Family-Centered Care Partnerships for Quality and Safety

Thank you to all who submitted abstracts for The 6th International Conference on Patient- and Family-Centered Care. IPFCC is proud to report that we received a record number of abstracts! The abstract review process has begun and you can expect to receive notification about acceptance status in early December. We look forward to offering an exceptional conference program. For questions, contact us at institute@ipfcc.org.


Hospital Association-McKesson Quest for Quality Prize Recognizes Hospital Leadership and Innovation in Quality Improvement and Safety

American Hospital Association-McKesson Quest for Quality Prizes


The winners of the American Hospital Association-McKesson 2013 Quest for Quality Prizes were announced on July 22, 2013, recognizing four U.S. hospitals for their leadership and innovation in quality improvement and safety. The 2013 winner is Beth Israel Deaconess Medical Center in Boston. Franklin Woods Community Hospital-Johnson City, Tennessee is the 2013 finalist. Vidant Medical Center, Greenville, North Carolina and St. Mary's Hospital-Centralia, Illinois each received a Citation of Merit. Read more about each of these hospitals and what makes them leaders and innovators in quality improvement and safety...


AHRQ Releases Guide to Help Hospitals Increase Patient and Family Engagement to Improve Quality and Safety of Care

Agency for Healthcare Research and Quality (AHRQ)

The Agency for Healthcare Research and Quality's (AHRQ) new online resource gives hospitals four evidence-based strategies to engage patients and families in their care. The field-tested strategies outlined in this new Guide to Patient and Family Engagement in Hospital Safety and Quality can help hospitals make care better and safer by bridging the communication gaps among patients and families and their health care providers.

"Many of the errors we see in health care stem from communication problems," said AHRQ Director Carolyn M. Clancy, M.D. "That's why we developed this resource, to give hospitals practical, evidence-based information to improve communication on the front lines of health care-and ultimately keep patients safer."

The guide provides four evidence-based strategies—including tools and resources—that hospitals can use to implement patient- and family-centered care practices. The strategies describe how patients and families, working with hospital staff, can:

  • Be advisors;
  • Promote better communication at the bedside to improve quality;
  • Participate in bedside shift reports; and
  • Prepare to leave the hospital.

AHRQ will work with the HHS Partnership for Patients, which has made focusing on patient and family engagement a priority for its 26 hospital engagement networks and other stakeholders, to share the guide with hospitals across the country.

Read AHRQ's press release.


National Association of Public Hospitals and Health Systems Changes its Name

The National Association of Public Hospitals and Health Systems has changed its name to America's Essential Hospitals. It continues as the "national association and champion for hospitals and health systems dedicated to high-quality care for all, including the most vulnerable. We support members with advocacy, policy development, research, and education for hospital leadership."


New Resource Showcases Provider and Patient/Family Partnerships

The American Academy of Pediatrics's National Center for Medical Home Implementation releases a monograph, Positioning the Family and Patient at the Center: A Guide to Family and Patient Partnership in the Medical Home. This report features family-centered medical home strategies from 17 pediatric primary care practices from across the country. The monograph—which includes case studies, as well as a literature review and a discussion of policy implications—may serve as a resource to pediatricians who are considering implementing the patient- and family-centered medical home model in their practices.

"We were prepared to see the case studies featured in this monograph document practice improvements such as greater use of health information technology, enhanced access to medical professional staff outside regular office hours, and some form of feedback capturing patient/family experience with care," said Nora Wells, co-director of the National Center for Parent-Professional Partnerships in Family Voices. "What we did not expect to see, however, is the amazing breadth and depth of the collaborative efforts these practices have in place."

The monograph is available online.


Lyfechannel's winning "my family" app is now available for free download.

The app, which focuses on the preventive care benefits and services covered by the Affordable Care Act, will empower individuals to take greater action to improve and maintain their family's health.


New Appointments to the Saskatchewan Board of Health Quality Council

The Saskatchewan Health Quality Council approved the appointment of two internationally recognized health care leaders to the Board of the Health Quality Council. Effective March 27, 2013, Elizabeth Crocker, Vice President of the board for the Institute for Patient- and Family-Centered Care, and are members of HQC's Board of Directors.

HQC's Chair, Dr. Susan Shaw, said Saskatchewan will benefit from the wisdom and experience of the new board members. "Mike Rona and Elizabeth Crocker are very well-known and respected in the global health care community," said Shaw. "Their expertise in Lean and patient and family centred care, respectively, will strengthen our ability to be a key support and leader in our system's transformation efforts."


IPFCC's very own Julie Moretz will be leaving her position with us to become the associate vice-chancellor of patient- and family-centered care at the University of Arkansas for Medical Sciences beginning in May. Her unique perspective will help University of Arkansas for Medical Sciences advance the concept and implementation of patient- and family-centered care to help realize their goal of becoming a leader in the field. We are sad to see Julie go but wish her the best of luck in her new position! Read more...


After 27 years as a world leader in advocating for patient-centered care, Picker Institute will cease operations in early 2013. The Picker Institute website will be hosted by the Institute for Patient- and Family-Centered Care. Read more...


Sorry Works! Launches campaign to educate patients and families. Read more...


Pinwheel lapel pinThis Pinwheel lapel pin is a perfect way to recognize patient and family advisors and other patient- and family-centered care champions. The .75" cloisonné lapel pin is two-tone blue, encased in polished silver, with an 8mm post and butterfly clutch. $10

Read more...


Institute's Emblem of Commitment

Institute for Patient- and Family-Centered Care Pinwheel Sponsors have the opportunity to designate their affiliation with the Institute by posting the Institute's Emblem of Commitment on their own website. This emblem lets others know that the Sponsor's organization is committed to partnering with patients and families to improve safety and quality. Read more about the Institute's Pinwheel Sponsors Program...

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