January/February 2014
Issue 67
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IPFCC’s Spring Intensive Training Seminar is Heading West, With Support from Stanford Hospital & Clinics!
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Come join us in California for the Moving Forward with Patient- and Family-Centered Care: Partnerships for Quality and Safety, to be held March 31-April 3, 2014, at the San Francisco Airport Marriott Waterfront in Burlingame, sponsored in partnership with Stanford Hospital & Clinics.

This intensive training seminar offers three and a half days of comprehensive practical sessions. Each day participants meet in both plenary and small groups. Each small group is led by faculty to facilitate discussion of content, sharing effective strategies and tools, and developing individualized action plans. The seminar is designed to help administrative leaders and managers, board members and trustees, clinicians—including physicians, nurses, social workers and other specialists, and patient and family advisors and leaders become effective agents for patient- and family-centered change in their organizations.

New topics in the seminar agenda focus on how partnerships with patients and families can inform efforts to develop tools and methods to capture patient and family feedback; how to develop effective and sustainable peer to peer support programs in adult health care; and how to involve patients, families, and community members in transforming psychiatric services.

Guest faculty include staff and patient and family advisors from Stanford Hospitals & Clinics and Lucile Packard Children's Hospital including Leilani Schweitzer, Patient Liaison, who lost her son after a series of medical errors and now works to improve patient safety at Stanford. Also joining us will be Susan Grant, the Chief Nurse Executive at Emory Healthcare who has been at the forefront of leading patient- and family-centered initiatives for nearly two decades.

Learning how to engage in meaningful partnerships with patients and families will help organizations target efforts in current priority areas such as improving the patient and family experience; reducing medical errors, re-admissions, and hospital-acquired infections; and enhancing staff retention and satisfaction.

Participants will have plenty of networking opportunities, as well as the chance to tour several of the facilities of Stanford Hospital & Clinics. Pre-registration is required for the Tuesday tour. UPDATE: This tour is already sold out, but interested registrants can arrange to be placed on the waiting list.

See the Seminar Brochure for more details about the seminar.

Approval for continuing education credits for up to 25.75 hours is pending for physicians, 22.5 hours for nurses, and 22.5 hours for social workers.

We anticipate that this seminar will fill to capacity quickly, so Register Now.

Scholarships Available for Registration and Participation in IPFCC’s California Intensive Training Seminar

The Partnership for Patients contractor, Partnership for Patients logoWeber Shandwick, has allocated resources for patient or family leaders or advisors from U.S. hospitals—preferably from the Hospital Engagement Network (HEN)—to attend IPFCC’s Intensive Training Seminar in California. Funds can be used toward registration, airfare, and hotel.

Participants receiving an honorarium must attend each day of the seminar, complete the seminar Action Plan, and write a blog entry (no more than 500 words) within five days of the Seminar that shares insights/experiences from the training. According to Weber Shandwick, the "Institute's intensive training seminar will go a long way to support the aims of Partnership for Patients by helping to equip and empower interdisciplinary teams of hospital administrative leaders, physicians, nurses and other clinical staff, in conjunction with patient and family advocates, to integrate patient- and family-centered concepts within a quality and safety agenda, and to create action plans for patient- and family-centered change."



Space is limited, so please contact Alexandra Lewin-Zwerdling, at Weber Shandwick, as soon as possible for additional details and information. 


See the Sights While You Are in California….
Take advantage of the location of the Moving Forward with Patient- and Family-Centered Care Intensive Training Seminar, and, if you can, extend your stay to take in some sights and sounds of the San Francisco area. The group rate at the Seminar hotel can be extended for up to three days before and three days after the meeting. Even if you can’t extend your stay, there will be some free time during the seminar to take in some sights.

There’s plenty to do in downtown San Francisco, or explore Stanford University and downtown Palo Alto. If you want to explore closer to the hotel, check out what Burlingame has to offer. Check out Fisherman’s Wharf, Coit Tower, take a boat ride, tour Alcatraz island, experience the wonderful museums, great restaurants, and ride a cable car. The options abound!

goldengate bridgeFeel like getting out of the city? Rent a car and drive out a bit to see the sights, such as Sausalito, the Golden Gate Bridge and Park, and the Marin Headlands in the Golden Gate National Recreation Area, the famous Redwood Forests, Muir Woods, Big Sur, Monterey, Carmel, Santa Cruz, Half Moon Bay, or take a drive through the wine country, just to name a few options.

So, plan a vacation before or after the seminar, or both, to get the most out of your trip to California!

We anticipate that this seminar will fill to capacity quickly, so Register Now.
 
Congratulations to Vidant Health ~ Recipient of the 2013 John M. Eisenberg Patient Safety and Quality Award
 

Congratulations to redeisenbergmarkVidant Health, Greenville, NC ~ Recipient of a 2013 John M. Eisenberg Patient Safety and Quality Award,* from the National Quality Forum (NQF) and The Joint Commission. Vidant’s award is for innovation in patient safety and quality at the local level. IPFCC is proud of Vidant Health, a leader in patient- and family-centered care, and a long-standing Pinwheel Sponsor (see related story about Pinwheel Sponsorships) of IPFCC!

According to NQF and the Joint Commission, Vidant Health is recognized “for their system-wide quality transformation focused on patient safety training…Vidant Health outlined a series of interventions to improve patient safety that included board literacy in quality, an aggressive transparency policy, patient-family partnerships, and leader and physician engagement.”

The transformation of the system has resulted in:

  • More than 150 patient advisors partnering with leaders, physicians, and front line staff in safety and quality work;
  • 83% reduction in serious safety events;
  • 62% reduction in hospital acquired infections;
  • 98% optimal care in the CMS "core measures," and
  • Top 20% in HCAHPS patient experience performance.
See a complete list of all the winners of the 2013 John M. Eisenberg Safety and Quality Award and read more about them. The awards will be presented at the February 2014 NQF Annual Conference and Membership Meeting in Washington, DC.

*The Eisenberg patient safety awards program, launched in 2002 by NQF and The Joint Commission, honors John M. Eisenberg, MD, MBA, former administrator of the Agency for Healthcare Research and Quality (AHRQ), and a member of the founding Board of Directors of NQF. Dr. Eisenberg “was a passionate advocate for patient safety and health care quality and personally led AHRQ’s grant program to support patient safety research.”

New Sponsors for the PFAC Network ~ Thanks to Boston Children’s Hospital, The Children’s Hospital of Philadelphia, and the Partnership for Patients!

IPFCC is thrilled to announce that three organizations generously have agreed to support funding of IPFCC’s PFAC Network over the next year, showing their commitment to patient- and family-centered care and authentic partnerships with patients and families. Many thanks to: Boston Children’s Hospital, The Children’s Hospital of Philadelphia, and the Partnership for Patients.

PFAC Network—Patient and Family Advisors and Leaders Network—is for anyone interested in the work of patient and family advisory councils, and other collaborative efforts with patient and family advisors in all health care settings. Originally developed with the support of the Cincinnati Children’s Hospital, the PFAC Network, hosted by IPFCC PFACnetworksince October 2010, has grown to a lively forum that includes nearly 800 members who participate in discussion forums, post member profiles, share documents, and more. Recently, the IPFCC’s PFAC Network was highlighted at the Institute of Medicine’s November 11, 2013 meeting, Building the Patient and Family Advisory Leadership Network for Better Care.

The PFAC Network is accessible from the Tools for Change section of the IPFCC website.


Thanks to Our Pinwheel Sponsors ~ Still Time to Renew or Join
IPFCC appreciates the support of our Pinwheel Sponsors for their commitment to advancing the understanding and practice of patient- and family-centered care. We are proud to have partnered with more than 80 Pinwheel Sponsors in 2013.Pinwheel logo smaller

A complete listing of current Pinwheel Sponsors  can be found on the IPFCC website. Benefits to Pinwheel Sponsors include: National recognition on IPFCC's website; commemorative plaque for display by the Pinwheel Sponsor's organization; 10% discount on orders of IPFCC publications and videos; special discount for IPFCC conferences, seminars, and webinars; opportunity to participate in the Pinwheel Scholarship program for seminar registration, and more.

Now is a great time for organizations to become new Pinwheel Sponsors to receive the full benefits of participation. Current Pinwheel Sponsors should have received their 2014 renewal notifications by now. If not, please contact the Institute or Ann Selinger.

Learn more about IPFCC Pinwheel Sponsorships.

Congratulations to Brigham and Women's Hospital ~ Winner of the Spring 2014 Pinwheel Sponsor Scholarship

Congratulations to Brigham and Women's Hospital, the winner of IPFCC’s random drawing to award one Pinwheel Sponsor a free registration to the upcoming California  Moving Forward with Patient- and Family-Centered Care Seminar.

 
Having Trouble Receiving Pinwheel Pages?

It has come to our attention since we changed software vendors, that some long-term subscribers did not receive last month's edition of Pinwheel Pages. If you or your colleagues are having trouble receiving the e-newsletter, and you had already signed up to receive it, please check your spam or junk mail filter. Still having problems? Cvent recommends that you or your computer administrator update your white-list to include the following Cvent domains: cvent.com, cvent-planner.com, and cventmail.com. Please contact us if you or someone you know continues to have problems with receiving 
Pinwheel Pages.


In This Issue
 
  • IPFCC’s Spring Intensive Training Seminar is Heading West!

  • Scholarships Available for Registration and Participation in IPFCC’s California Intensive Training Seminar

  • See the Sights While You Are in California….

  • Vidant Health ~ Recipient of the 2013 John M. Eisenberg Patient Safety and Quality Award

  • Boston Children’s Hospital, The Children’s Hospital of Philadelphia, and the Partnership for Patients Sponsor the PFAC Network

  • Thanks to Our Pinwheel Sponsors ~ Still Time to Renew or Join

  • Congratulations to Brigham and Women's Hospital ~ Winner of the Spring 2014 Pinwheel Sponsor Scholarship

  • Having Trouble Receiving Pinwheel Pages?

  • Institute of Medicine (IOM) High-Functioning Health Care Teams Include Patients and Famlies as Members

  • Care Partners and Online Patient Portals

  • The National Patient Safety Foundation Promotes Patient Safety Awareness Week: March 2-8, 2014

  • Annie Levy ~ Art and the World of Medicine

  • Save The Date! ~ The 6th International Conference on Patient- and Family-Centered Care

Institute of Medicine High Functioning Health Care Teams Include Patients and Families as Members
In the article, Challenges at the Intersection of Team-Based and Patient-Centered Care ~ Insights From an IOM Working Group, [JAMA, October 3, 2012 – Vol 308, No 13] the authors, Wynia, Kohorn, and Mitchell, who led an Institute of Medicine (IOM) working group that explored the foundations of team-based health care, discuss the importance and the role of patients and families on high-functioning health care teams. The article reviews the values and principles of high-functioning health care teams, as reported by their work group. In considering the “realities of implementation and spread of team-based care aligned with these principles and values”, the authors address three issues: (1) patients on the team; (2) accountability and flexibility on teams, and (3) training for teamwork.

The authors note that on “high-functioning health care teams, patients are members of the team; not simply objects of the team’s attention…” Integrating “patients, families, and caregivers into health care teams” fulfills the promise “nothing about me without me.” [citation omitted] Because one of the principles of team-based care includes being clear about each team members’ role, there must be a process to “introduce and refine the roles, expectations, and norms of the team to meet the patient’s needs.” The inclusion of patients as members of the team, “requires not only new skills and tools but wholly reframing how clinicians and patients view roles (including leadership) and accountability—even the language describing the care patients ‘receive’ and other team members ‘provide.’”

A preview of the article is available. JAMA subscribers can read the entire article on-line.

Care Partners and Online Patient Portals
In the January 06, 2014 JAMA article, Care Partners and Online Patient Portals, the authors, Sarkar and Bates, address the need for care partners, not just health care proxies, to access personal health records to enable care coordination, enhanced health care, and to improve health. Care partners “help navigate health care–facilitating communication with physician discussing complex issues requiring shared decision making, and assisting with challenging self-management tasks.”

Care partner(s) may include a spouse, parent, friend, or relative” who may be assisting from a geographic distance from the patient. Health care organizations “need to begin to identify approaches to routinely identify and document caregivers and care partners in the EHRs.”

The authors argue that the need for designated caregiver access should be a part of the criteria for meaningful use and that there is the need for federal support for research to better understand how “to best provide access to personal health records for patients with caregivers, children and adolescents, and adults with high or complex health needs with care partners, and to assess the benefits of doing so.”

A preview of the article is available. JAMA subscribers can read the entire article on-line.

The National Patient Safety Foundation Promotes Patient Safety Awareness Week: March 2-8, 2014


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The National Patient Safety Foundation (NPSF)
is the founding sponsor of Patient Safety Awareness Week (PSAW) to be celebrated this year from March 2-8. The 2014 theme is Navigate Your Health…Safety.

Patient Safety Awareness Week is an annual education and awareness campaign for health care safety. Internationally, health care organizations take part in the event by displaying the NPSF campaign logo and promotional materials, creating awareness in the community, and utilizing NPSF educational resources among hospital staff and patients.

Patient Safety Awareness Week is an opportunity to reflect on and expand partnerships with patients and families to enhance patient safety. Learn more about the NPSF’s Universal Patient Compact™ ~ Principles for Partnership“a statement of principles established by NPSF to help create and maintain strong partnerships between patients and providers. NPSF believes that this partnership is critical to the delivery of safe and high quality care. The Compact’s principles are important to forming a patient- and-family-centered care process that respects
the rights of patients and providers.”

Annie Levy ~ Art and the World of Medicine
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Meet Annie Levy, a creative director and photographer with “a special focus on the lives of older people and the world of medicine [who] creates works for both innovative and traditional venues that inspire, educate and influence public opinion and perception.” Annie Levy has exhibits, installations, projects, and workshops in a variety of venues. For example, she was commissioned to select, photograph, and obtain stories of older adults, as part of the Frick Collection museum’s “Art of Observation” program designed to train medical students and members of the NYPD in observational skills.

Annie works with Photo ID, whose first project was “Not Defined By Diagnosis,” developed and piloted at Montefiore Children’s Hospital in the Bronx, NY. This Photo Workshop Project puts cameras in the hands of teens and young adults with life threatening illnesses, allowing them to “speak” about their experiences in words and images. Learn more...

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About Us
Founded in 1992 as a nonprofit organization, the Institute for Patient- and Family-Centered Care works to advance the understanding and practice of patient- and family-centered care in all settings where individuals and families receive health care.

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SAVE THE DATE  ~  REGISTER NOW!


THE 6TH INTERNATIONAL CONFERENCE ON PATIENT- AND FAMILY-CENTERED CARE

PARTNERSHIPS FOR QUALITY & SAFETY

August 6-8 2014
Vancouver, British Columbia, Canada

Register Now

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Institute for Patient- and Family-Centered Care
6917 Arlington Road, Suite 309 • Bethesda, MD 20814
301-652-0281
www.ipfcc.org