Hearing these stories teaches students the importance of listening to patients and families. This can impact the experience of care in many ways, including preventing medical errors.

Dokken, Moretz, & Black, 2007

Curriculum delivery can be done via a number of formats and approaches and patient/family educators can be involved in any of them. At the heart of this involvement are their powerful stories about care – organized and shared to facilitate the learning of students and clinicians.

We have learned to use stories strategically . . . Thousands of our team hear stories at new employee, volunteer, and physician orientations . . .

Kathy Dutton, Vidant Medical Center,
in Privileged Presence, 2014