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Videos

The practice of patient- and family-centered care has shown evidence-based positive outcomes in terms of quality, safety, and patient/family satisfaction, which support its validity and value. The Bibliography/Supporting Evidence page shows the increasing body of evidence to support this practice. In addition to scholarly articles, video technology is an effective mode of instruction. Therefore, the Institute for Patient- and Family-Centered Care has developed this section of the website to serve as a resource to increase the understanding and practice of patient- and family-centered care.

The links below are to videos available on the internet that are produced and posted by others. The videos are organized by category, and some videos may be listed in more than one category. Please note: The Institute is not responsible for the content of these videos. Please direct any questions or concerns about the content of videos to the person or organization that produced and posted it online.

The Institute welcomes suggested video additions to this page. Contact the Institute at institute@ipfcc.org.

Adult Health Care

Emory's Patient-Centered Primary Care Clinic

A pilot "medical home" program, Emory's Patient-Centered Primary Care clinic aims to improve the overall health care experience by creating a new care model that emphasizes personalized medicine and greater coordination of care via care teams. The practice features new ways to connect with your care team, including an online patient portal, telephone visits and a care team that helps you proactively set your health goals and develop a personalized care plan.

Family Physicians Support Patient-Centered Medical Home Model of Care

A patient-centered medical home is a more effective and efficient model of health care delivery, providing ongoing, comprehensive patient care while delivering better health outcomes and lower costs.

Our Journey to Patient-Family Centered Care

Doctors, nurses and employees from Cooper University Hospital discuss our approach to Planetree patient-family centered care and the impact it has had on our patients as well as our staff.

Patient and Family Centered Care Memorial Health Savannah

Memorial University Medical Center demonstrates its committed to patient and family centered care.

Patient- and Family-Centered Care: Why it Matters and How to Practice It

When Steven Bergeson became a doctor, he found that patients sometimes mentioned their most pressing concerns only at the very end of their appointments. So he tried a new approach: he asked "What else?" over and over at the start of each visit, so patients could list all their concerns and he could help prioritize them. In this video, Bergeson suggests similar tips to help you listen carefully to your patients in the span of a short office visit. He also explains that while patient-centered care may take a little extra time, it's likely to result in better outcomes for the patient and a more rewarding career for you.

Six Core Elements of Health Care Transition and the Health Care Transition Index

This webinar unveiled the National Health Care Transition Center's Six Core Elements of Health Care Transition and the Health Care Transition Index. This broadcast marked the general availability of a package of tools for their implementation in primary care and specialty practice settings. Participants heard a description of the Six Core Elements and tool set implemented in a multi-practice learning collaborative.

SUN - Putting Patients and Their Families First

A 10 minute video, developed by the Saskatchewan Union of Nurses (SUN), to promote the value registered nurses bring to patient and family-centred care.

Bedside Change of Shift

Bedside Handover

Two nurses, from the Palliative Care Unit at Austin Health in Melbourne Australia, show how a proper bedside nurse handoff looks. The video makes sure to point out critical questions to ask the family and reminders when doing a bedside handover.

Bedside Report - As The Shift Changes....(FINAL)

Educational/Training video (Final version) for health care workers at the UCSD Medical Center, La Jolla, CA. Effective communication is particularly important in the transfer of patient care from one nurse to another during shift changes. The purpose of these briefings are to keep members of clinical unit informed, anticipate needs, and make appropriate plans. Conducting nurse-to-nurse shift report at the bedside, in the presence of the patient puts the patient central to all care activity information. It allows the outgoing nurse to introduce the incoming nurse to the patient, thus creating an explicit transfer of responsibility. It provides the incoming nurse the opportunity to actively ask questions and visually inspect the patient, while checking identification bands and treatment modalities (for example, intravenous fluids) with the outgoing nurse. Bedside reports also provide the opportunity to reassess the patient's plan of care and goals from the prior period and update the goals as needed.

Bedside Reporting; The G.O.L.D Standard

Two nurses from the Santa Barbara Cottage Hospital's Intensive Care Unit, go through the necessary steps in ensuring a proper bedside report.

Bedside Shift Report

AAMC COO and CNO Sherry Perkins describes the Bedside Shift Report and explains why it will improve patient care. Watch the entire video to see the Bedside Shift Report in action.

Duke Raleigh Hospital - Nursing Bedside Shift Report

Duke Raleigh Nurses Implement Bedside Shift Report, Staff Education Module

Family-Centered Care at UK Kentucky Children's Hospital

The Chief Nurse Executive explains the importance and benefits of change of shift reports for patients, families, and health care providers. UK Kentucky Children's Hospital provides a video that shows an example of evidence-based family centered practice, the bedside change of shift report.

Nurse Bedside Report/Handoff

Change of shift report is one of the crucial periods when professionals share information abouth the patients condition.

Nursing Bedside Reporting

Bedside reports and shift changes at the bedside are just a few of the ways Methodist Healthcare promotes patient- and family-centered care

Releasing Time to Care™: Bedside Handover

This video shows an efficient and effective beside handover. It emphasizes the importance of relaying patient information to the family as well as the new nurse.

Bedside Rounds

Bronson Healthcare

View the Bronson videos from the Physician Leadership Academy here. Great examples of the right way and wrong way to communicate.

Christiana Care Health System Interdisciplinary Rounds

The patient care team at Christiana Care's Wilmington Hospital intensive care unit demonstrates the patient and family centered care practice of interdisciplinary rounds at the bedside. By involving the patient's family members in this discussion and exchange of information, this process enables better, more complete communication, and also reduces the anxiety of the patient and family.

Family-Centered Care Rounds at Miami Children's Hospital

As healthcare professionals dedicated to providing the best care for each of our patients, the staff at Miami Children's Hospital recognizes the essential role that families play in the health and wellbeing of the child. As pediatric health specialists, they realize that family members are the main source of support and strength for a child in the hospital. Because of this, every department and program at MCH is committed to supplying a truly family-centered care environment. As part of their commitment to Family Centered Care, many units at Miami Children's promote family and patient participation in medical rounds. These Family Centered Care Rounds ensure that families are actively involved in daily care team discussions related to the child's treatment.

Family-Centered Rounding at Children's Hospital Boston

Family-Centered Rounds is an important part of care Children's Hospital Boston provides to children and their families. Rounds are a time for all of the members of the health care team to get to know the child's story and discuss the plan for his or her care. During rounds families are invited to listen, add comments and ask any questions they may have. Every family is invited to actively participate in Family- Centered Rounds if they choose.

Family-Centered Rounds at Children's

Dr. Vineeta Mittal discusses partnering with patient families through family-centered rounds at Children's Medical Center.

Family Centered Rounds at Cincinnati Children's Hospital Medical Center

The staff at Cincinnati Children's Hospital Medical Center demonstrates their practice of family-centered rounds, including descriptions of their practices and examples of family-centered care with patients and families.

Kasier training video for nurses & doctors.

Morgan-Stanley Hospital Family-Centered Rounding

The family advisory council explains the importance of family-centered rounding and improved communication with patients and families. This video describes how family-centered rounding promotes patient safety and better and more efficient health care and demonstrates how Morgan-Stanley Hospital practices family-centered rounding. It includes examples of family-centered rounds and the opinions of patients and families.

One Voice, Patient and Family Centered Care-Mayo Clinic

Farris Timimi, M.D., Mayo Clinic cardiologist, talks about One Voice, a patient advisory group helping Mayo to improve patient and family centered care.

Patient- and Family-Centered Rounds at Cincinnati Children's

Cincinnati Children's Hospital provides a collection of 7 videos illustrating how to conduct practice of patient- and family-centered rounds. Videos include Beside Rounding, Approaching Sensitive Topics, Presentation of the History, Physical Examination at the Bedside, Teaching at the Bedside, Discussing Diagnostic Uncertainty at the Bedside, Setting Discharge Goals.

Texas Children's Hospital - Family Centered Care in Pediatric Hospital Medicine

Who are all these people on family-centered rounds? Abigail explains the role and title of each person she met while she was cared for at Texas Children's Hospital.

Cultural Competency

Before And After Person-Centered Care

There is a "tipping point" in the organizational diffusion of culture change practices. Once you achieve a critical threshold of culture change progress, it becomes easier to make further progress.

Cultural Competence for Healthcare Providers

Cultural competence training video with patient and provider's perspectives.

Culturally Competent Care

HCAhealthcare provides a short video on what it means to provide culturally competent care.

What is culturally competent healthcare?

TU in 2: Two-minute lectures by Towson University faculty. Assistant Professor of Nursing Nancy Hannafin, Ph.D., explains why having health care providers who are aware of other cultures leads to a more positive patient/provider outcome.

Discharge and Transition Planning

Always Events: Anne Arundel Medical Center SMART Discharge Protocol

Coaching for Safer Healthcare Transitions

Learn how a care transitions coach can teach you the four steps to a safer healthcare transition as you move from the hospital to home.

Discharge Planning is a Family Affair.mp4

Brought to you by the United Hospital Fund's Next Step in Care campaign to improve transitions in care through improved communication between family caregivers and health care professionals, this cartoon is an illustration from "Cultures of Caregiving" (Levine & Murray, 2004).

Massachusetts health information exchange: Improving Care Transitions

Health information exchange can reduce healthcare costs and improve care. Health information exchange allows providers to more efficiently coordinate care across different settings, which can lower costs and reduce errors and hospital readmissions.

Seamless Transitions for Patient-Centered Care

Group Health started a initiative to improve health care quality for our patients by paying more attention to and improving the transitions between their care (hospital- skilled nursing facility- home). At the same time help our patients avoid preventable hospital admissions, readmission and ER visits.

Transitional Care Model — The Naylor Model

Advanced practice nurses can be very effective in helping to bridge transitions from hospital to home. Dr. Joanne Lynn describes the Transitional Care Model, developed and tested by Dr. Mary Naylor and her colleagues at the University of Pennsylvania.

Facility Design

Another Step in Design for Children's Hospital of Saskatchewan

Saskatoon Health Region pediatrics and emergency staff and physicians, along with patients and parents, spent a week finding process improvements and developing 3D models and life size mock ups for areas that will eventually become part of our new maternal and children's hospital.

Children's Hospital of Saskatchewan - Design update

Saskatoon Health Region updates on the progress of design work on Children's Hospital of Saskatchewan.

Digging Deeper into Design of Children's Hospital of Saskatchewan

Patients, families and staff dig deeper into the design of Children's Hospital of Saskatchewan (CHS). Saskatoon Health Region hosted a "3P" event for the first time in Saskatchewan. 3P stands for production, preparation and process. In this video, learn more about the design work for CHS.

How patients and families are shaping the new Mott Children's Hospital

Kelly Parent discusses how patients and families are helping us design and prepare for the move into the new C.S. Mott Children's Hospital.

Integrated Facility Design of BC Women's Hospital Programs in the new Acute Care Centre

Through the Provincial Health Services Authority (PHSA), BC Children's Hospital and BC Women's Hospital & Health Centre are constructing a new Acute Care Centre expected to begin in 2014. A massive amount of planning is underway. Care providers, administrators and family representatives have traded their uniforms and routines for a 140,000 square foot warehouse and the opportunity to shape the future of healthcare. Full-size departments are mocked-up using eight-foot high cardboard walls -- bringing two-dimensional drawings to life.

Health Information Technology

Community Practice Services: With You Every Step of the Way

Community Practice Services works directly with physicians and practice managers to design integrated management, billing and clinical solutions. We help make running a practice more efficient, giving physicians more time for their patients. Our services include training and support for billing software and electronic medical records. We provide support every step of the way.

Essentia Health MyHealth and E-visits

Essentia Health Internal Medicine Specialist Dr. Jim Jorgenson discusses the benefits of the secure online program, MyHealth, which allows patients to access portions of their medical records. He also talks about a service called "E-visits," which allows patients to receive treatment for some common conditions without having to come in to the doctor's office.

Essentia Health offers smart phone app

Essentia Health patients who have Essentia MyHealth accounts now have access to a free smart phone app. This app makes it easier than ever to manage your health and your family's health. You can send a message to your doctor's office, view lab results and request an appointment from your smart phone.

Health Care Apps Streamline Medical Information

Health care apps are a vital part of health information technology. These e-Health tools help ensure that important health information is shared between providers, the patient, and those coordinating their care. The Smart Platforms team is fostering the innovation and building of health care apps for both health care providers and patients. These types of health IT tools help eliminate some of the hassles of paper health records, like loss of health records, duplication of tests, and time wasted allocating historical health records.

Health IT for You: Giving You Access to Your Medical Records When and Where They're Needed

Are you hearing that your health and medical records may become available online? Have you heard your doctor talk about electronic health records (EHRs), but aren't sure what that means for you? This is all part of health IT. Watch this 3 minute video to find out how health IT-including EHRs-can help provide a complete and secure picture of your medical records. Learn about the future of health IT and how you may be able to securely access your family's medical records online, schedule doctor appointments online, review health test results online, and track chronic conditions with your doctor without having to make the trip to the doctor's office. Interested in learning more about the benefits of electronic health records and health IT for you and your family? Visit http://www.HealthIT.gov now.

MDLiveCare Introduction

MDLiveCare is a national network of board-certified physicians and licensed therapists who provide quality care through the convenience of phone or online video consultations.

New Telemedicine Initiative Enhances Care at Essentia Health-Northern Pines

A visit to the Emergency Department is changing at Essentia Health-Northern Pines in Aurora, Minn. Patients are benefiting from a new high-tech connection with the emergency medicine specialists at Essentia Health-St. Mary's Medical Center in Duluth. Doctors, physician assistants and nurse practitioners in Aurora are using telemedicine to consult with physicians in Duluth. Thanks to cameras, microphones and a secure network connection, the two groups of caregivers are able to talk with each other and the patient as if they were all in the same room.

Patient Engagement and HIE in Indiana

Health information exchange (HIE) gives secure access to health care data. Learn more at http://www.healthit.gov/providers-professionals/health-information-exchange. Health information exchange uses secure standards in conjunction with personal health records to give patients and better access to health records and more control over their own health care.

ONC & EHR Video Showcase from HIMSS 2011

This playlist includes videos on ONC videos at HIMSS 2011 highlighting ONC Beacon Communities, health IT, electronic health records (often called electronic medical records) and an overview of the Direct Program.

The Electronic Health Record Opportunity

Learn about ONC's Regional Extension Centers and how they can help health care providers make the change to EHRs. Health care providers might appreciate the benefits of Electronic health records (EHRs) but are unsure where to start. ONC's Regional Extension Centers (RECs) help providers make the transition to EHRs through a streamlined and practical process. As the widespread adoption of EHRs quickly approaches, the RECs act as your partner on the road to providing better health care and improved treatment outcomes. ONC's Dr. Farzad Mostashari and representatives from the RECs discuss strategies to bridge the technology gap and assist health care practitioners in providing optimum patient care.

The Future of Health Care: Electronic Health Records

Learn about the positive impact of technology in health care. Innovative health care can save lives and every physician and health care provider has a stake in its success. Through the use of electronic health records (EHRs), the coordination of health care for an individual patient between various practitioner offices is more efficient and accurate, resulting in better overall patient care. With an EHR, a patient's information is always current and coordinated, helping to eliminate medical errors and duplicative paperwork. Dr. Farzad Mostashari (ONC), Dr. Donald Berwick and other health care professionals discuss how EHR technology may help reduce the cost of health care and improve health outcomes — leading to a healthier future for all Americans.

Involving Patients and Families in Evaluation and Research

Empowering friends and family in patient care at Sharp Memorial

Caregivers often make assumptions about the level of care patients' friends and family can-and want-to provide at home. To better empower friends and family in patient care, Sharp Memorial Hospital developed a Care Partners Program where they could opt in to and become a formal part of care team. Nurse leaders share the impact their program had on the care provided and the patient experience.

Hospital Care from a Patient Perspective, The Center for Health Affairs

Providing patient care in a hospital setting seems like a fairly straightforward endeavor. In reality, so many factors play into providing patient care that a trip to the hospital can be overwhelming, especially for someone unfamiliar with the system. The reality for hospitals is that demands upon them seem to continually grow while at the same time resources diminish. With challenges like the nursing and allied health shortages, a struggling economy, and ongoing efforts to squeeze reimbursement, a hospital's ability to provide an excellent patient experience becomes an ever greater struggle. This major challenge of doing more with less begs the question, "What is a patient's experience truly like?" Who better to answer that question than a hypothetical, typical patient?

Picker Institute: The Patient's Voice

The Picker Institute's channel on the importance of the patient's voice in patient and family centered care.

Leadership, Organizational Change and Family Advisory Councils

A Day in the life of the Family Advisory Council at The Children's Hospital at Westmead

The Family Advisory Council at The Children's Hospital at Westmead provides a patient and family perspective for any policy, procedures, planning and projects for the hospital.

Always Events: Leaders in the Healthcare Field

In spring 2010, Picker Institute launched the Always Events initiative, a program designed to identify aspects of the care experience that should always occur when patients and families interact with the healthcare system. Thought leaders in the field of patient-centered care have been deeply involved in helping to conceive and develop the program. Learn more about the Picker Institute Always Events Challenge Grant Initiative at http://vimeo.com/channels/198559.

Empowering friends and family in patient care at Sharp Memorial

Caregivers often make assumptions about the level of care patients' friends and family can-and want-to provide at home. To better empower friends and family in patient care, Sharp Memorial Hospital developed a Care Partners Program where they could opt in to and become a formal part of care team. Nurse leaders share the impact their program had on the care provided and the patient experience.

Essentia Health — Family Advisory Council

Jennifer McDonald and Mary Jackson are members of the Family Advisory Council for Essentia Health Children's Services. They explain their roles and how the council helps shape the care given to children and their families at Essentia Health's hospitals and clinics.

Essentia Health — Parents as partners

Dr. Rahal Aggarwal and Amy Vanderscheuren explain how parents are seen as partners in their children's care at Essentia Health's hospitals and clinics. It's at the heart of patient- and family-centered care.

Essentia Health — Patient Partners

A collection of videos about patient partners at Essentia Health. Patient Partners are people from all walks of life who have experienced care at Essentia Health. They volunteer as Advisors who share their experiences and insights with physicians, staff and administrators on ways to improve care. They can also act as Mentors to provide support to patients and family members who are experiencing a medical situation like their own. They can also become Educators who help us build understanding and improve care for others by sharing their stories with our physicians and staff.

Family Councils: Making a Difference

The primary purpose of a family council is for families, as a group, to influence the quality of care for nursing home residents. They also offer a forum to enhance communications with the facility staff and offer peer support for the relatives and friends of residents. By presenting a united voice with mutual goals and concerns, members need not fear being isolated and threatened, and they can address the problems of all residents, rather than a few.

How UCLA achieved a 60% increase in patient satisfaction scores

Nurse leaders at UCLA started the "Getting to Know You" project after realizing they hardly knew a patient who had been with them for nearly a year. "It was always patient in bed #11 or bed #13. We wanted to move away from that and really personalize the patient as who they really were. Also we wanted to know what their goal was after their hospitalization because we wanted to help them reach that goal." See how UCLA's patient personalization poster initiative helped them get to know their year-long patient as a former singer in Vietnam and improve patient satisfaction scores from the 20th to the 80th percentile.

Interview Tips from the Family Advisory Council

The Family Advisory Council at Nemours Children's Hospital share their favorite interview questions and what qualities they seek in candidates for the new hospital.

Massachusetts General Hospital Always Events Project: Always Responsive

The "Always Responsive" initiative continues and builds upon our efforts to create a culture that is committed to always meeting the most basic needs of our patients and families. The aim of this quality demonstration project is to improve the safety and quality of care through the implementation and evaluation of seven organizational development strategies using a pre-post intervention design. The seven strategies will be implemented on two pilot units and include: hourly safety rounding, care team face sheets, patient and family communication white boards, patient care team communication boards, learning coaches, and the development of a video welcoming our patients and their families to the MGH. The staff of the two pilot units, White 8 and Phillips House 20, provides care to a general medical patient population. The goal of the "Always Responsive" demonstration project is to ensure that patients' and families' needs are met in a timely fashion by a responsive unit care team staff.

The Power of the Parent

Teamwork in Healthcare

How teamwork in healthcare can improve patient outcomes in Canada.

Long Term Care

Before And After Person-Centered Care

There is a "tipping point" in the organizational diffusion of culture change practices. Once you achieve a critical threshold of culture change progress, it becomes easier to make further progress.

Family Councils: Making a Difference

The primary purpose of a family council is for families, as a group, to influence the quality of care for nursing home residents. They also offer a forum to enhance communications with the facility staff and offer peer support for the relatives and friends of residents. By presenting a united voice with mutual goals and concerns, members need not fear being isolated and threatened, and they can address the problems of all residents, rather than a few.

One Voice, Patient and Family Centered Care-Mayo Clinic

Farris Timimi, M.D., Mayo Clinic cardiologist, talks about One Voice, a patient advisory group helping Mayo to improve patient and family centered care.

Person-Centered Care at Lutheran Senior Services

Lutheran Senior Services retirement communities are on a journey to enhance the lives of older adults. By adopting new person-centered care options, they're discovering new ways to help older adults live life to the fullest.

Resident Rights and Responsibilities

Saskatoon Health Region has developed a document to identify the rights and responsibilities of residents in long term care at Region and affiliated long term care homes.

The Person-Centered Way: Revolutionizing Quality of Life in Long-Term Care

For everyone involved in long-term care, this unique and groundbreaking guide will prove instrumental in transforming a nursing facility into a person-centered, comfortable, and welcoming environment.

Maternity Care

Break the Silence: Respectful Maternity Care

What do you picture when you think of the way you'd want to be treated when it's time to have a baby? Pregnant women around the world seeking maternity care from the health systems in their countries instead receive ill treatment that ranges from disrespect of their autonomy and dignity to outright abuse: physical assault, verbal insults, discrimination, abandonment, or detention in facilities for failure to pay. Disrespect and abuse during maternity care are a violation of a woman's basic human rights. We have to break the silence.

Family Centered Maternity Care

At Greenville Hospital System Women's Hospital, our goal is to provide family-centered maternity care (FCMC). FCMC integrates pregnancy, childbirth, postpartum and infant care in the continuum of the family life cycle as a normal, healthy event. This care is tailored for each woman and her family and recognizes the importance of family support, participation and choice.

Family Centered Maternity Care

Family Centered Maternity Care is an innovative care model that focuses on the priorities and needs of mothers, their infants and families. Mothers and infants are cared for as a "couplet" by the same nurse, in the mother's room, to facilitate teaching of parenting skills and to promote family bonding. Greenville Hospital System now offers choices for you and your baby.

Family Centered Care for Women & Infants at Wheaton Franciscan - St. Joseph

Compassionate, dedicated physicians and staff deliver experienced, family-centered pregnancy, delivery and post-partum care at Wheaton Franciscan - St. Joseph.

Newborn Intensive Care

Family Centered Care

Neonatal Therapy Solutions is committed to teaching NICU professionals how to engage families in the care of their hospitalized infant. Through dynamic workshops, participants are taught to empower families in order to maximize neurodevelopment outcomes in their high risk infants.

Family Centered Care and Child Life: NICU Music Therapy

Dell Children's explains the advantages of music therapy in the NICU. By implementing these technologies, Dell Children's would be recognized as a leader in providing innovative care for our smallest patients.

Family-Centered Care at the Neonatal Intensive Care Unit - NICU

Neonatal Intensive Care Unit (NICU) at Saint Barnabas Medical Center.

Family Centered Care for Women & Infants at Wheaton Franciscan - St. Joseph

Compassionate, dedicated physicians and staff deliver experienced, family-centered pregnancy, delivery and post-partum care at Wheaton Franciscan - St. Joseph.

Kangaroo Care: The Benefits of Holding Your Newborn Close

Kangaroo Care is a way for you to hold your baby and touch your baby that involves skin-to-skin contact. It gets its name from the way a kangaroo would hold her baby in her pouch. It's a holding technique practiced on newborns (usually preterm infants) where the baby is held skin-to-skin. "There are lots of benefits to this skin-to-skin contact for both babies and parents," says Tanya Cahill, MD, a neonatologist at Cincinnati Children's. Babies have been shown to have more stable heart rates, breathing patterns and better sleep. Breastfeeding moms tend to have a better milk supply, Cahill says, and it improves the way parents bond with their baby.

Newborn Intensive Care with Dr. Lee Muskovitz — Essentia Health

Dr. Lee Muskovitz, an Essentia Health neonatologist, shares how the Newborn Intensive Care Unit at St. Mary's Medical Center in Duluth is prepared to care for the region's tiniest babies.

Neonatal Therapy and Family Centered Care

Neonatal Therapy Solutions is committed to providing clinicians with education and techniques on how to provide hands-on family centered care. Once parents are confident and competent with their interactions with their infant, the potential for better neurodevelopment outcomes is expanded.

Frequently asked questions about your baby's time at the hospital: CS Mott Hospital

Using a collaborative approach that's centered around the family's needs, our compassionate group of physicians and nurses provide expertise and continuity of care for a pregnant mother carrying a fetus with a birth defect.

Patient-and Family-Centered Care - What is patient- and family-centered care and how is it practiced?

Always Events: Leaders in the Healthcare Field

In spring 2010, Picker Institute launched the Always Events initiative, a program designed to identify aspects of the care experience that should always occur when patients and families interact with the healthcare system. Thought leaders in the field of patient-centered care have been deeply involved in helping to conceive and develop the program. Learn more about the Picker Institute Always Events Challenge Grant Initiative at http://vimeo.com/channels/198559.

Before And After Person-Centered Care

There is a "tipping point" in the organizational diffusion of culture change practices. Once you achieve a critical threshold of culture change progress, it becomes easier to make further progress.

Bright Ekweremadu and client-centered care

Bright talks about his past experiences in family planning and give examples of successful aspects of client-centered care, such as providing promises to your clients, large variety of choices in contraceptive methods, and involvement of men in family planning programs.

Children's Hospital of Orange County

The video features CHOC family partners and a physician champion discussing the expectations patients and families have with receiving care which aligns beautifully with the core concepts of PFCC.

Client and Family Centred Care 2012

Learn more about Client and Family Centred Care in Saskatoon Health Region from families, clients, patients and staff.

Defining the Patient Experience

"The sum of all interactions, shaped by an organization's culture, that influences patient perspectives across the continuum of care." Filmed at The Beryl Institute 2011 Patient Experience Conference in Southlake, Texas.

Don Berwick - What Patient Centred Care Really Means

The excellent Don Berwick's plenary speech at the International Forum in Berlin 2009.

Essentia Health — Here With You Employee Video

Essentia Health is committed to helping our patients and their families lead active and fulfilling lives. Our mission, vision, values and belief statements are the foundation of our promise to the patients, families and communities we serve-to be Here with you.

Essentia Health — Parents as partners

Dr. Rahal Aggarwal and Amy Vanderscheuren explain how parents are seen as partners in their children's care at Essentia Health's hospitals and clinics. It's at the heart of patient- and family-centered care.

Family-Centered Care

Cleveland Clinic Children's Hospital provides family centered care with an integrated approach to patient care.

Family Centred Care at The Children's Hospital at Westmead

Patient- and Family-Centred Care is the philosophy of care at The Children's Hospital at Westmead.

Family Centered Care, Randall Children's Hospital

Learn more about our philosophy of family centered care at Randall Children's Hospital at Legacy Emanuel.

Nursing Research News You Can Use: Patient- and Family-Centered Care

Nursing Research News You Can Use periodically provides a video review of pertinent journal articles—an electronic journal club for busy clinical nurses. Learn more about patient- and family-centered care in this video produced at UC San Diego Health System.

One Voice, Patient and Family Centered Care-Mayo Clinic

Farris Timimi, M.D., Mayo Clinic cardiologist, talks about One Voice, a patient advisory group helping Mayo to improve patient and family centered care.

Our Journey to Patient-Family Centered Care

Doctors, nurses and employees from Cooper University Hospital discuss our approach to Planetree patient-family centered care and the impact it has had on our patients as well as our staff.

Patient & Family Centered Care

Yuma Regional Medical Center Patient and Family Centered Care: a candid visit with Patients, Family, and Care Givers.

Patient and Family Centered Care Memorial Health Savannah

Memorial University Medical Center demonstrates its committed to patient and family centered care.

Patient- and Family-Centered Care: Why it Matters and How to Practice It

When Steven Bergeson became a doctor, he found that patients sometimes mentioned their most pressing concerns only at the very end of their appointments. So he tried a new approach: he asked "What else?" over and over at the start of each visit, so patients could list all their concerns and he could help prioritize them. In this video, Bergeson suggests similar tips to help you listen carefully to your patients in the span of a short office visit. He also explains that while patient-centered care may take a little extra time, it's likely to result in better outcomes for the patient and a more rewarding career for you.

Patient-Centered Care

Healthcare may have come a long way from the patriarchic days of when "doctor knew best," but the loosening of this hierarchy has hardly served patients. How is healthcare delivered in Ontario in 2010? Is it in the interest of the patient, or the doctors and the nurses who treat them? Do hospitals plan their services with the patient in mind, or are hospital interests put first? And when policy-makers and politicians set out to reform healthcare to meet our current and future needs, is the patient taken into account? Elinor Caplan, Dr. Anne Doig, Ted Ball, Natalie Mehra, and Sholom Glouberman discusses these topics on the TV program "The Agenda."

Patient Centered Care

ACP and the Center for Practice Improvement & Innovation bring you a video on Patient Centered Care.

Patient-centered Care: An Interview with Jane Knapp, MD

In this iPEMS podcast, Dr. Tiffani Johnson of the EMSC National Resource Center is joined by Dr. Jane Knapp of Children's Mercy Hospitals and Clinics to discuss patient-centered care as a strategy for quality improvement and patient safety.

Patient-Centred Collaborative Care

Carole Orchard Associate Professor & Coordinator of Interprofessional Health Education & Research, Office of Interprofessional Health Education & Research The University of Western Ontario discusses patient-centred collaborative care.

Picker Institute: The future of patient-centered care moderated by ...

Picker Institute: The future of patient-centered care moderated by Don Berwick, MD at the 2012 ...

Picker Institute: The Patient's Voice

The Picker Institute's channel on the importance of the patient's voice in patient and family centered care.

SUN - Putting Patients and Their Families First

A 10 minute video, developed by the Saskatchewan Union of Nurses (SUN), to promote the value registered nurses bring to patient and family-centred care.

Using Video to Promote Patient-Centered Care

Thoralf Sundt, M.D., a Mayo Clinic cardiovascular surgeon, describes a project his department undertook to use video of a patient's entire experience to find ways to improve care. He shows a video of a famous university experiment in perception to help prove the point.

Why is family-centered care essential? - William Schwab, MD

This video was developed by the National Center for Medical Home Implementation (NCMHI). The NCMHI is a cooperative agreement between the Maternal and Child Health Bureau and the American Academy of Pediatrics with a mission to ensure that every child and youth has access to a medical home.

Patient and Family Stories

Angie's Story: Scoliosis and Surgery

Angie Strader, RN, shares her story of being diagnosed with scoliosis at the age of 14 and undergoing surgery in the Crawford Spine Center at Cincinnati Children's Hospital Medical Center. Angie is now a nurse in the Crawford Spine Center and understands what patients are going through.

Celebrating the Power of Nurses: Lori Lamont's Story

Like many Manitobans, Winnipeg Health Region Vice President and Chief Nursing Officer Lori Lamont has a story to share about the impact of nursing on her and her family.

Electronic Health Records (EHRs) Can Save Lives: Regina Holliday's Story - UPDATED

Watch how access to electronic medical records could have saved Regina's husband's life. Regina Holliday tells the story about how her husband Roger's life could have been more comfortable and potentially saved if his health records had been stored as an electronic health record (EHR) instead of on paper. Roger Holliday was diagnosed with kidney cancer, and throughout his diagnosis and treatment was unable to conveniently obtain his medical records. Access to his paper medical records was nearly impossible to get, was costly and extremely time consuming. Regina knew that if her husband's records had been stored as an EHR both her husband's doctors and she would have had access to the health information instantly, thus allowing for the coordination and continuity of care required of a cancer patient. EHRs allow doctors to provide more effective treatment to their patients.

Jeffs Story-Person Centered Planning Part 1

At the age of 17, Jeff was in an accident that changed his future. He spent the next 20 years in institutions around the country. But Jeff was determined to return home. This is Jeff's story.

NICU families share their experiences - Essentia Health

Mollie and Dave Trewartha of Houghton, Mich., share how their twin sons, born at 26 weeks, are being cared for in the Newborn Intensive Care Unit at Essentia Health's St. Marys Medical Center in Duluth. Cory and Tammy Roe of Wrenshall, Minn., have taken their son, Logan, home after he was cared for in the NICU.

The Power of High-Impact Patient Storytelling

Sharing patient stories can be a simple, yet powerful way to cultivate caregiver empathy. Watch now to hear Melissa Thomason, a patient and family advisor at Vidant Health, as she shares her life-changing experience.

Patients to providers: We're still people

When caregivers don't have the opportunity to relate to their patients as unique individuals, the patients notice. Michael Barnes, a former patient and current patient and family advisor at Vidant Health, shares how patients can feel when a caregiver fails to look past their clinical presentation and get to know them as a unique individual.

Susanna's Story: Coordinated, Family-Centered Care Saves Surfer

When 15-year-old Susanna Rudner headed out for a summer day of sun and surfing, she expected no more harm than a sunburn and a few scrapes from the sand when unsuccessful at catching waves. She could not have known how memorable that day on Nantucket would be, when one wave led to a very different outcome. Read her story, which was featured at MassGeneral Hospital for Children's 2010 Storybook Ball.

Tell Me a Story: Cincinnati Children's YouTube Channel

As part of Cincinnati Children's YouTube Channel, they have over 50 stories featured titled "Tell Me A Story". Tell Me a Story is a storytelling project that records people talking, in their own words, about how Cincinnati Children's has somehow touched their lives. Each month, they record stories of patients and employees whose experiences here have shaped who they are.

The Experiences of Young People at The Children's Hospital at Westmead

Four young people speak about their experiences at The Children's Hospital at Westmead and how important it is to be able to participate in their care.

Patient Safety

Defining Quality: Aiming for a Better Health Care System

So you want to improve the quality of health care. But what, specifically, should you aim to improve? In this video, IHIs Former CEO Don Berwick describes a 2001 report by the Institute of Medicine, Crossing the Quality Chasm, that laid the foundation for health care reform all over the world.

Hand hygiene from the patient's perspective

Hearing the voice of the patient, client and resident is important in helping us realize how our actions affect them, especially when it comes to hand hygiene. Hear from Cheryl Lejbak about why it's important to her that staff properly clean their hands when treating her.

Partnership for Patients: Better Care, Lower Costs

Doctors, nurses and other health care providers in America work incredibly hard to deliver the best care possible to their patients. Unfortunately, an alarming number of patients are harmed by medical mistakes in the health care system and far too many die prematurely as a result.

Patient-centered Care: An Interview with Jane Knapp, MD

In this iPEMS podcast, Dr. Tiffani Johnson of the EMSC National Resource Center is joined by Dr. Jane Knapp of Children's Mercy Hospitals and Clinics to discuss patient-centered care as a strategy for quality improvement and patient safety.

Patient Flow at Cincinnati Children's

See how improving patient flow has benefitted Cincinnati Children's Hospital Medical Center with respect to both quality and safety.

Patient Safety at Cincinnati Children's

Parents and staff at Cincinnati Children's discuss the role our commitment to patient safety plays in the care we provide every day.

Patient Safety Curriculum

Watch the video foreword by Lucian Leape, MD Chairman, Lucian Leape Institute at NPSF.

Patient Safety Video

In this video, Dr. Peter Provonost, Director of Safety Research, explains how you and your family can be active members of your health care team during your stay at The Johns Hopkins Hospital.

Transforming Care at the Bedside: Empowering Better Nursing Care

Seton Northwest Hospital in Austin, Texas, is one of 10 hospitals nationwide participating in Transforming Care at the Bedside, an initiative of the Robert Wood Johnson Foundation and the Institute for Healthcare Improvement designed to improve the quality and safety of patient care and increase retention of experienced nurses.

Wash Your Hands - it just makes sense

This video is intended to encourage and remind people about handwashing.

Why Patient Safety Is at the Top of the List

In 2001, the National Academy of Sciences Institute of Medicine (IOM) laid out six dimensions of quality for health care. According to the IOM, care should be safe, effective, patient-centered, timely, efficient, and equitable. Carol Haraden, a Vice President at IHI and patient safety expert, tells us why safety is at the top of that list.

Pediatric Care

Children's Hospital Los Angeles Mission and Values

The staff of Children's Hospital Los Angeles define the mission and values. We achieve our best together. We are hopeful and compassionate. We are learners leading transformation. We are stewards of the lives and resources entrusted to us. We serve with great care.

Children's Hospital of Orange County

The video features CHOC family partners and a physician champion discussing the expectations patients and families have with receiving care which aligns beautifully with the core concepts of PFCC.

Essentia Health — Parents as partners

Dr. Rahal Aggarwal and Amy Vanderscheuren explain how parents are seen as partners in their children's care at Essentia Health's hospitals and clinics. It's at the heart of patient- and family-centered care.

Family Centered Care

Cleveland Clinic Children's Hospital provides family centered care with an integrated approach to patient care.

Family-centered care at UK Kentucky Children's Hospital

The Chief Nurse Executive explains the importance and benefits of change of shift reports for patients, families, and health care providers. UK Kentucky Children's Hospital provides a video that shows an example of evidence-based family centered practice, the bedside change of shift report.

Family centered care, Randall Children's Hospital

Learn more about our philosophy of family centered care at Randall Children's Hospital at Legacy Emanuel.

Family-Centered Care Rounds at Miami Children's Hospital

As healthcare professionals dedicated to providing the best care for each of our patients, the staff at Miami Children's Hospital recognizes the essential role that families play in the health and wellbeing of the child. As pediatric health specialists, they realize that family members are the main source of support and strength for a child in the hospital. Because of this, every department and program at MCH is committed to supplying a truly family-centered care environment. As part of their commitment to Family Centered Care, many units at Miami Children's promote family and patient participation in medical rounds. These Family Centered Care Rounds ensure that families are actively involved in daily care team discussions related to the child's treatment.

Family-Centered Rounding at Children's Hospital Boston

Family-Centered Rounds is an important part of care Children's Hospital Boston provides to children and their families. Rounds are a time for all of the members of the health care team to get to know the child's story and discuss the plan for his or her care. During rounds families are invited to listen, add comments and ask any questions they may have. Every family is invited to actively participate in Family- Centered Rounds if they choose.

Family-Centered Rounds at Children's

Dr. Vineeta Mittal discusses partnering with patient families through family-centered rounds at Children's Medical Center, Dallas, TX.

In your Pajamas: British Columbia Children's Hosptal

Patients, Parents & Family Members - You can participate from home in your Pajamas. Yes, that's right! In your Pajamas. Watch our latest video for more information.

Family Centered Rounds at Cincinnati Children's Hospital Medical Center

The staff at Cincinnati Children's Hospital Medical Center demonstrates their practice of family-centered rounds, including descriptions of their practices and examples of family-centered care with patients and families.

Miami Pediatric Care Institute For Child and Family Health

The Institute for Child & Family Health has offered quality pediatric care for clients in Miami, FL, for over 60 years. They provide preventive pediatric care with an emphasis on behavioral health and they tend to both a child's physical and emotional well-being.

Patient-centered Care: An Interview with Jane Knapp, MD

In this iPEMS podcast, Dr. Tiffani Johnson of the EMSC National Resource Center is joined by Dr. Jane Knapp of Children's Mercy Hospitals and Clinics to discuss patient-centered care as a strategy for quality improvement and patient safety.

Patient- and Family-Centered Rounds at Cincinnati Children's

Cincinnati Children's Hospital provides a collection of 7 videos illustrating how to conduct practice of patient- and family-centered rounds. Videos include Beside Rounding, Approaching Sensitive Topics, Presentation of the History, Physical Examination at the Bedside, Teaching at the Bedside, Discussing Diagnostic Uncertainty at the Bedside, Setting Discharge Goals.

Pursuing Perfection in Health Care: Involving Patients in Redesigning Care

Texas Children's Hospital - Family Centered Care in Pediatric Hospital Medicine

Who are all these people on family-centered rounds? Abigail explains the role and title of each person she met while she was cared for at Texas Children's Hospital.

The Josie King Story

This is my daughter's message

Why is family-centered care essential? - William Schwab, MD

This video was developed by the National Center for Medical Home Implementation (NCMHI). The NCMHI is a cooperative agreement between the Maternal and Child Health Bureau and the American Academy of Pediatrics with a mission to ensure that every child and youth has access to a medical home.

Primary Care

Colorado Health Medical Group

Dr. Peyton Taliaferro, a primary care physician with Colorado Health Medical Group in Loveland, talks about his philosophy in participating with patients in their care.

Emory's Patient-Centered Primary Care Clinic

A pilot "medical home" program, Emory's Patient-Centered Primary Care clinic aims to improve the overall health care experience by creating a new care model that emphasizes personalized medicine and greater coordination of care via care teams. The practice features new ways to connect with your care team, including an online patient portal, telephone visits and a care team that helps you proactively set your health goals and develop a personalized care plan.

Family Physicians Support Patient-Centered Medical Home Model of Care

A patient-centered medical home is a more effective and efficient model of health care delivery, providing ongoing, comprehensive patient care while delivering better health outcomes and lower costs.

Patient Centered Medical Home

This video produced by the PCPCC to educate patients, employees, and other stakeholders about the Patient-Centered Medical Home

Patient-Centered Medical Home Model (PCMH): A Continuum of Health Care

A patient-centered medical home (PCMH) might sound like a place, or somewhere you'd go. It's not. It's a long-term, team-based approach for your primary health care.

Pioneering healthcare organizations, including Cleveland Clinic, are already using this approach in internal medicine and family medicine practices. The patient-centered medical home model coordinates care for you—whether you're being seen at the doctor's office, if you become hospitalized, or are recuperating at home - through ongoing preventative care.

Primary Care + Public Health

This video, produced by the Institute of Medicine, highlights a recent report on the integration of primary care and public health. The integration of primary care and public health can enhance the capacity of both sectors to carry out their respective missions and link with other stakeholders to catalyze a collaborative, intersectoral movement toward improved population health.

Strengthening Primary Care

In this video, Melinda Abrams, vice president for the Patient-Centered Coordinated Care Program, explains how primary care doctors visits' are changing. She outlines the problems many people have with today's primary care, such as trouble getting to appointments during regular office hours, the absence of a personal relationship with their primary care providers, and a lack of coordination between their primary care providers and specialists. Abrams says the medical home—an approach to primary care supported by the Affordable Care Act—is improving access to high-care awhile lowering costs.

The Patient-Centered Medical Home Concept

The US is seeing the rapid adoption of new ways to deliver and pay for healthcare that are focused on rewarding value, instead of volume, with the goal of controlling healthcare costs and improving patient outcomes. There are many promising approaches, including a concept called the "patient-centered medical home." While many people think a patient-centered medical home is a bricks-and-mortar building, it's actually more of a philosophy of healthcare. In a patient-centered medical home, a patient's primary care physician coordinates with a various healthcare providers using health information technology, best practices, and care managers. This model helps physicians be more connected, and provides a more comprehensive picture of the patient's health. One way in which GSK is joining the dialogue is by participating in a patient-centered medical home pilot called North Carolina First in Health. In this video, a GSK employee, Diane Mackie, discusses her experience with the program, since signing up in early 2012.

Thoughts on the Future of Primary Care

Presentation by Dr. William Rowley at the 2012 CSG National Leadership Conference in La Quinta, California. Reform, whether mandated by the Affordable Care Act or not, is needed to address citizens' demands for quality health care services. Medicaid, state employee health care and now, health insurance exchanges are potential policy levers to increase quality, improve states' health outcomes and hold the line on costs. This session highlighted replicable initiatives undertaken by states to build an improved health care system responsive to today's fiscal policy context.

Walking in the Patient's Footsteps

"Walking in the Patient's Footsteps" is an innovative program that Dr. Shoma Stout started at the Revere Family Health Center in MA that allows a medical student to shadow a patient through their primary care visit to get a true sense of what the patient experience is.

Transition to Adult Health Care for Youth with Special Health Care Needs

Families Are the Reason

"Families are the Reason..." puts Title V in historical context as part of the Social Security Act of 1935—a program to help mothers and children, and its expansion to include children with chronic illnesses and disabilities. Until the 1970's, chronically ill children and children with disabilities routinely lived in institutions. Families often found their role quite limited. This video acknowledges that difficult past and emphasizes the current role of families and professionals working together to build family-centered, community-based, coordinated systems of care. Dr. Merle McPherson, Chief of the Division of Services for Children with Special Health Care Needs, Maternal and Child Health Bureau, leaves us with the challenge to assure that the lessons learned by families and professionals about caring for children with special needs are effectively integrated into the managed health care environment of the future. "Families are the Reason..." was produced by the Institute for Child Health Policy, University of Florida.

Got Transition Quarterly Webinar: "I am more than a diagnosis!

In this webinar, Susan Waisbren, Ph.D. reviewed research on identity development and its impact on health promoting behaviors and positive mental health. A panel of young adults with various health care needs responded and share their current strategies coping with challenges as they move toward adulthood.

Heading for College with Special Health Care Needs; Student Preparation for a Successful Transition

Preparing to go "away from home" to college is both exciting and nerve-wracking. Concerns about the unknowns can cause student jitters: dorm life, being away from family, will I like my classes? my roommate? For students who have chronic or special health care needs, there are the additional concerns about "leaving for college when their health care support networks are left behind." In this webinar Dr. Kitty O'Hare, a physician and Coordinator of Transition at Boston Childrens Hospital's Martha Eliot Health Center, will provide practical considerations for a student's health care transition, in preparation for a successful adjustment to college life. Young adult panelists will respond to Dr. O'Hare's "health care advice", sharing their own experiences with college transitions.

Health Care Transition Status of the States

This webinar presents findings from a January 2011 report, "Health Care Transition for Youth with Special Health Care Needs" published by Got Transition? The National Health Care Transition Center. The report authors, Peggy McManus and Katherine Rogers of the National Alliance to Advance Adolescent Health, will discuss their analysis of national and state transition outcome data from the 2005-06 National Survey of Children and Youth with Special Health Care Needs . McManus and Rogers will also present a preliminary summary of Title V State activities and initiatives addressing transition to adult health care.

Paving the Way to Adult Health Care - The New Clinical Report on Health Care Transition

The American Academy of Pediatrics, the American Academy of Family Physicians, and the American College of Physicians have just jointly published a new clinical report (Pediatrics, July 2011) describing what is needed for smooth transitions from pediatric to adult health care. During the webinar, one of the guidelines' lead authors, Dr. Carl Cooley, will walk attendees through this recently published report including the algorithm at its core. Dr. Cooley and his co-presenters will look at the report from the perspectives of pediatricians, family physicians, internists, families and youth. The report's guidance will be linked to Got Transition's three exciting learning collaboratives involving pediatric and adult health care settings in Washington DC, Boston, and Denver. The webinar includes a brief overview of their quality improvement initiatives.

Six Core Elements of Health Care Transition and the Health Care Transition Index

This webinar unveiled the National Health Care Transition Center's Six Core Elements of Health Care Transition and the Health Care Transition Index. This broadcast marked the general availability of a package of tools for their implementation in primary care and specialty practice settings. Participants heard a description of the Six Core Elements and tool set implemented in a multi-practice learning collaborative.

This is Health Care Transition

Growing up and becoming an adult is difficult for all youth, but can be especially challenging for young people with special health care needs. This video was developed to help youth and young adults with chronic health conditions and their families be better prepared for adulthood, especially the move from pediatric to adult-oriented health care. This video was developed through a contract from Children's Medical Services to the University of Florida. This is a 4-part video series.

Understanding Guardianship and the Alternatives for Decision Making Support

Reaching the age of 18 can be an exciting time. It's also a time when many questions arise around legal responsibilities for young adults with disabilities and needs for continuing support. Families and professionals need information and assistance to think through questions around who will makes certain legal decisions- including about health care- and how to support young adults to assume greater responsibility for decision making over time. Guardianship is often used as a solution, yet it is important to understand the potential benefits and drawbacks of this and other legal approaches to providing decision making assistance. From an advocacy perspective, the goal is to protect as much independence as possible while supporting safe and clear decision-making processes. This webinar will discuss the options for support including from its least to most restrictive options.