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Organizational Leaders and Managers

“…patients’ experience should be the fundamental source of any definition of quality.”
Don Berwick, President & CEO, Institute for Healthcare Improvement, 2002

Patient and family resource centers can be a visible, tangible expression of a hospital or agency’s commitment to family-centered practice. 

Adopt-a-Unit Rounds at MCGHealth, Augusta, GA brings together senior executives with mid-level managers and patients and families to promote mutual learning for quality improvement.

Leaders of clinical programs, hospitals, community organizations, and public health agencies are in the unique position to shape health care policies and programs. Numerous leaders of health care organizations and associations are recognizing the value of collaborating with patients and families at both the clinical and policy levels to improve quality, safety, and the experience of care. The concepts of patient- and family-centered care are being integrated into unit and institutional visions and definitions of quality of care. Health care practitioner organizations are incorporating these concepts in their guidelines and standards of practice.

To truly be effective in enhancing quality and safety, patient- and family-centered care must be comprehensively integrated into organizational culture. For this reason, it is imperative that leaders at all levels have knowledge of the core concepts of patient- and family-centered care and ways in which they can support change.

Perspectives of Leaders

The vision and commitment of leaders are essential to advancing the practice of patient- and family-centered care within an organization. The experience and perspectives of leaders who have been on the forefront of changes in organizational culture can help inform the actions and processes developed by others.

Chuck HofiusNot one to brag about his own work, the Perham Health and Home CEO immediately began owing the hospital's accomplishments to "the extraordinary team of individuals" who work alongside him. As the self-described "coach" of 460 employees and counting, the man behind the overall vision of health care in Perham, Hofius has led a great deal of growth and change in the 15 years he's been here positively impacting not only the hospital, but the community as a whole. Read More

Chuck Hofius, CEO, Perham Health and Living

Learn more about Perham Memorial Hospital and Home.

Credit: East Otter Tail Focus

Susan GrantWhen Susan Mitchell Grant became the Chief Nursing Officer (CNO) for Emory Healthcare (EHC) in the fall of 2006, she brought her vision-for partnerships and collaboration with patients, families, and professionals-that cuts across disciplines, departments, and settings. Susan, who reports to John T. Fox, CEO of the health system, is responsible for the nursing practice throughout Emory Healthcare, including inpatient care at four hospitals as well as the outpatient clinics. She serves as the Acting Dean, as well as Associate Dean for Clinical Leadership, at Emory University, Nell Hodgson School of Nursing.

Effective executive leadership, across disciplines, is crucial to the successful implementation of Emory Healthcare's vision for partnership and collaboration. Emory Healthcare's strategic plan includes clearly defined goals and measured objectives-which are being tracked-to further the implementation of patient- and family-centered care. One of the goals in the 2008-2012 Strategic Plan is to "Become nationally recognized for transforming health and healing through developing and implementing innovative patient- and family-centered care, research, and teaching models." Read More

Susan M. Grant, MS, RN, NEA, Chief Nursing Officer, Emory Healthcare, Atlanta, GA.

Jim Conway"Whether you are talking to the Institute of Medicine, healthcare insurers, trustees and executives, the nurse in the NICU, or consumers, it is clear that to make the transformation we need in healthcare, we must have an active partnership with patients and families."

Don't miss Jim Conway's must read article in the Jan/Feb 2008 Healthcare Executive in which he calls to hospital trustees and executive leaders to... "make a commitment to patient- and family-centered care, to move it from a discussion of "if" to a discussion of "when and how." Read More

Also, check out Jim's thoughts on "Aligning Leadership Agendas for Quality, Safety, and Patient- and Family-Centered Care" shared at the Executive Leadership Forum held in conjunction with the Hospitals and Communities Moving Forward with Patient- and Family-Centered Care Intensive Training Seminar in Calgary, Alberta, Canada. Read More

Jim Conway, Senior Vice President, Institute for Healthcare Improvement, Cambridge, MA

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